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Feedback gevenWe were threaded like royalty from the moment we arrived and through each course -had oysters/shrimp linguine and pork chop and cheesecake-we shared each item and it was so tasty -Brandon and Paul were so attentive and made us feel welcomed and special. We have dined at Michelin star restaurants that were not as good or attentive. We will be back!!! Thank you all for making our 2 nights at the Henry incredible
I visited the bar just after 7pm on Monday, May 13th. As soon as I sat down I was greeted by a woman named Mary. She promptly took my drink order, almost before I was fully seated and I had my beer in hand almost as quickly as I was settling into my chair. Impressive, thank you Mary. Unfortunately, that level of customer service was short lived. It was busy, there were no seats left at the bar. I was the only female sitting at the actual bar, which really is insignificant until the level of customer service tanked.As I stated, it was busy. Mary was back and forth from the main dining area to the bar. It appeared that tending the bar was not her primary focus, no biggie. Not long after I sat down another woman appeared behind the bar. What brought my attention to her was her complete lack of concern or respect for her surroundings. She began spraying some sort of cleaning agent into the air while aiming the mist at a cleaning rag, all while people had exposed food and drinks within feet of her!I realized she was another bartender when she started wiping things down and cleaning up behind counter and checking in on people at the bar. I began to get frustrated when she would ask the men (remember I was the only female at the bar) if they were okay, or if they needed anything and completely bypass me. I lost count on how many times I had to hear “do you need anything babe” before I finally had to practically raise my hand to get served another beer.At this point I am getting frustrated. The way she was zipping in and out of the bar area, wiping surfaces down and almost throwing herself at the men while ignoring the only female at the bar was so obvious, it was almost comical.Rachel served me 2 beers, Mary served me one. When I was finally able to get my bill, Mary appeared behind the bar just as I was asking for it. Rachel asked Mary if she could print it for her. Before Mary printed she said, “2 Michelob Ultras?” I had 3, Rachel forgot to ring one in. Now, Rachel did speak up and say no, there should be 3, I will give her that. But, from a business standpoint, think about this. If Rachel had walked away for any reason and someone else gave me my bill, I could have essentially walked out with a free beer. I mean how many people are going to correct a mistake in their favor? How many other times has this happened?The beers were cold, I got to experience one amazing customer service experience and one disheartening customer service experience all in one visit. I can’t say I won’t be back, I just hope if I ever am I never have be served by Rachel. She clearly doesn’t think females are worth her time, which is a shame for her because I’m normally a very generous tipper. If it was not for my positive experience with Mary, I would have given less than 3 stars. If Rachel had been the only bartender I encountered I would have left a 1 star review.
I've been to the restaurant several times before. This time I was a little disappointed because when I sat down I was told the breakfast buffet and lunch was the only thing available. When it was time to take our order, the only thing being offered was just the breakfast buffet. I'm not a fan of buffet since Covid. I would have never made the reservation if the menu options were not available. Extremely disappointed ?
Great experience..even with my loud 2 yr old !! They were very understanding … our sever was amazing sorry I forgot his name
Stayed at The Henry for the first time and dined at Tria. Absolutely amazing food, service and atmosphere! The manager, Christine, truly went above and beyond to accommodate our party! Highly recommend!!!!