Jeni's Splendid Ice Creams - Decatur

The ice cream here is phenomenal, and the customer service is truly exceptional! I highly recommend stopping by to sample their delicious variety of flavors.

This review focuses on the service, not the product, which, as other reviews indicate, is excellent. For context, I worked two summers in the late 2000s at a very busy ice cream shop. We visited on a busy spring Saturday night, and although the line was long, we expected it to move at a reasonable pace. Unfortunately, out of the four employees, only one was serving customers. The others were busy making additional waffle cones, tinkering with seemingly broken components of the display freezer, and otherwise wasting time. If it weren't so frustrating, it would almost be humorous, like a Saturday Night Live sketch about employees who seem completely unaware of the growing line of customers in a high-traffic setting, taking their sweet time with every task except actually serving the patrons waiting in line. If I were in management at Jeni's, I would be genuinely horrified by how this operation is being run. It's not just about the lack of customer service; it’s also about the potential thousands of dollars in sales being lost due to this inefficient workflow.

I had a great experience during my visit! This was only my second time trying ice cream in my life, as I am lactose intolerant and most milk-based ice creams can be rough and chalky. However, Jeni's Texas Leaf Cake flavor was absolutely delicious! I’m really looking forward to trying the Dark Chocolate Truffle this summer! Yum!

Beautiful selection of premium ice cream. great location, teamworkers and business. although good, aromen on my two ice selection were mild. in the act when I shared, my wife could not determine the taste. I would like to taste a little more taste for the cost.

I was here post dinner for some dessert and what else than ice cream at Jeni’s.Amazing place for ice creams. You are spilt for choices.Settled for coffee with cream and sugar. Large scoops in waffle or cup. Loved the ic cream. Decent sitting area outside and indoor as well.