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Feedback gevenI scramble, with a small child in tow to make it to pick up my order and I arrive at 9:03. For 10 min I tried to get the attention of just one of the five people inside who despite seeing and hearing me 10 feet away refused to acknowledge my existence. $80 in food sitting on the bar, in plain sight, already paid for.If the policy is they can’t give it to me despite being 180 seconds late, then that’s stupid, but how about just taking 10 seconds to tell me. Instead they refuse to look up and I stand there in frustration for 10-15 min.I can’t imagine behaving that way towards anyone, late or not late. That’s low IQ clock watcher behavior. Have some decency and the ability to use a little discretion.Whoever made that call is an absolute moron with no business being in charge of anything. It’s not about going without the food it’s about just ignoring me standing there like an idiot at 9:03.I’ll never go there again. Sumo Sushi is just as good if not better and they are reasonable people. I highly recommend them over rock-and-clock-watch sushi.
THEY ADDED EXTRA TIP TO MY PICK UP ORDER WITHOUT MY PERMISSION. This was my first experience with this place. The food was not the best but was decent to say the least. The problem began when I purchased a 69 dollar take-out order that turned into an 85 dollar order after I picked up my order and came home. That is an over 20% tip. They added tip that was not authorized. This was a pick up order. The extra charge put my card in the negative. Today the same lady who brought my order to the bar yesterday was there and admitted to her mistake and said that this is the second time she has done this mistake and she is still new. While I appreciate her honesty, this put me in a financial bind and I will not recieve the money right away. The lady gave me 15 dollars cash to make up for the cost but my account is still negative. Lets just be real this is fraud and theft which is not acceptable and this situation should have been fixed with a FULL REFUND. Which the manager refused to do. I really wanted to like this place. But I will not return to this place again.
I'm so bummed, this is one of my favorite places to eat and the last few times I've been in there they do not have any beer that I want! They are always out!!!! I don't understand. But the food is fantastic but when I walk in and they don't have my beer I leave. ?
Another bad experience so it’ll be our last. Filthy floors, no music, uninterested staff, flavorless apps and sushi. 86 health dept score. Oh well, another one bites the dust in Decatur.
Great food and friendly helpful staff who do an excellent job of helping decide what's best on the