Crumbl Cookies Cherry Creek - Denver

My sister bought some of these cookies for a barbecue we had, and I didn't expect them to be so delicious! I tried the strawberry cheesecake cookie, and it was amazing. It comes with fresh strawberries, and it's definitely worth it!

This review isn't about the cookies; it's all about the customer service. I called to add something to my order, but I was told that I couldn't do that. Then the person on the line, who claimed to be the manager, hung up on me. When I called back to cancel my order, I was informed that it had already been canceled?! I will never give this franchise my business again! I hope management reads these reviews because I would like to discuss my experience on August 26th at 5:30 PM.

These Knall cookies are fantastic! The Cherry Creek location offers convenient parking for quick pickups, and the staff is always friendly!

Too sweet and too expensive. the aromen are also strange. everything you taste is sugar. no care.

Not impressed. Save your money. This was my first, and last visit to Crumbl cookies. I was super disappointed by my experience. I went to Crumbl Cherry Creek around 9pm on Saturday. When I went into the store ONLY 2/6 varieties of cookies were available the other 4 were sold out. Additionally, they were sold out of ALL ice cream. Literally, over half of the stores' menu was sold out with a steady flow of foot traffic and 3 hours still to do business!!! I had really wanted the Choc. Chip Oatmeal Choc. Chip cookies but settled for the Oreo fruit topped sugar cookie. As an employee prepared my order she kindly let me know they were running low on the Oreo frosting but they had a whipped frosting of sorts she could add to it. I appreciated her offering but wasn't thrilled (it was obvious I wasn't thrilled and I was a little stand offish not bc she didn't do her job well, she did! I was just already disappointed by my experience. I said okay to the other frosting bc there was really nothing else they could do, I already paid, and my mom was expecting a cookie of some sort. I get the cookies head home....when I get them home, there's half the amount of frosting there should be, and none of the whipped frosting on the Oreo cookies. (They had a sample/model of the Oreo cookie on the front counter in the store and the frosting covered the whole top of the cookie. Overall my experience at Crumbl was pretty disappointing. I was underwhelmed and kind of confused about how a business that is open until 12am was out of the majority of its food products at 9pm on a Saturday night. If I had gone at 11pm, I would have understood, but 9pm is early to be nearly sold out when you close at 12am, AND also have steady foot traffic coming in to buy your products. Last but not least, in addition to not having the full amount of frosting on the Oreo cookies, they weren't fully cooked. THEY WERE RAW IN THE MIDDLE!!! The fruit topped cookies were BLAND. I was excited to try Crumbl cookies and thought it'd be a fun experience but I'm literally just disappointed by the whole thing. It looks like others have had good experiences and cookies, and maybe other locations are better but I wouldn't recommend Crumbl, and definitely not the Cherry Creek location on a Saturday night.