Bamboo Buffet And Grill - Des Moines

I went there and I was eating so good until I found a hair on my food. I told the waitress about it but she said you can keep eating or leave! So I just left. They could improve on costumer service and dealing with things like I went through.

People are really friendly. The food was great. I came between lunch and dinner so the food wasn't fresh but it was still great. The service was awesome. They use paper plates and plastic silverware because of Covid which I liked. The restaurant was clean. The restroom was clean.

I'm happy that they have coconut shrimp. Most places have coconut chicken. They have options other than chicken. Love that. My husband actually ate more then he does at the other buffets, which usually means he enjoys. Something other buffets put in their food bothers my stomach. The food here doesn't agitate it. It's starting to become my favorite place very quickly.

First time going to this place since they reopened under different name and ownership. I hate writing critical reviews as everyone that owns a business is trying their best to make ends meet during this difficult time. I feel generous giving 3 stars however. Went during dinner time. You would think would be a good time to get hot and fresh food. I was wrong. Most dishes empty. Most food that was there was cold. The warmers were not sufficient to keep it warm. They stated the heater was broken in the building. One thermostat read 60 and the one more inner the place read 64. Everyone there had jacket and hats on. We were all cold. So the food had no real chance of being warm. I would give a 5 to the food in it fresh from as the sauces flavors were good. But the experience overall was subpar. Would give them another chance in the future after they fix the heating situation.

I absolutely love chinese/asain food but this place was a joke. Food was sitting out for awhile, dried up, empty trays, no taste. Didn't get offered a refill. Horrible. Horrible. Horrible. Do not recommend. Would rate lower if I could.