Panda Express - Des Moines

It's so sad that there's no need for people who want to work. This place had two people running. There was no way they could stop. It seemed like they tried hard! They didn't have several ducks or vegetables. I was in 'fast food' mode meant that I didn't have much time so that was a problem, although the staff worked hard. I'm going on because I love the Kung Pao chicken. Just don't have to be in a hurry.

Ordered delivery by door dash, great delivery service. Food was totally opposite. Egg rolls soggy and mushy, no flavor. I ordered the big plate with teriyaki chicken only had 4 pcs of meat) green bean chicken very flat on flavor) honey sesame chicken the best on flavor) and greens. I like the cabbage but not the kale , very bitter taste. Definitely not worth the price. Definitely not ordering from here again as in. Bad choice.

Staff is great! Very friendly and courteous. Food however is subpar to say the least. I believe that the issue is more with corporate than the individual location though. The Orange Chicken is tough, tendon-heavy, tasteless, and usually has one or two rock hard pieces in the chicken (possibly bone or burnt breading). The Orange sauce on the chicken is very good but it overpowers any ability to taste the chicken. The fried rice is good but you get the occasional riceball about the size of a large marble that's tough, rubbery, and has weird texture. Again, I believe this to be an issue with corporate ordering subpar ingredients and the staff is forced to use whatever is sent to them. Again, staff is excellent! Food is not.

Waited about seven minutes, was acknowledged by a staff member and asked to keep waiting. That staff member proceeded to ask the customer behind me to place their order. I left rather than continue waiting. Lack of respect and customer care is shocking. I like the food at times, but there is cheaper Chinese food with better customer service elsewhere.

Oh man, this restaurant really needs some improvement! When we arrived at 5:30, they were almost out of everything, but we didn't want to go elsewhere. I had to wait almost 20 minutes for a receipt for my food. Additionally, when I got my fountain drink, they only had a pile of open straws with no wrappers, which is concerning with COVID still ongoing.