Carl’s Jr. - Desert Hot Springs

The manager of this restaurant, Erika, should be training every manager. It was my birthday, and I was sad. He went to the counter and told Erika about this and asked if she would sing to make his grandma feel special. This is not a normal policy. Well that is exactly she did in the middle of a busy day. They brought me a cake and sang, and I felt very special, and my grandson was oh so proud. My 8yr. old grandson loves when we go inside your nice clean restaurant and have dinner, it is always a special time for us, and we talk. You know there are some qualities you just can't pay a person to have and although Erika runs a very tight ship, she has those qualities above and beyond when it comes to customer service. Please thank her from the bottom of my heart. Sincerely, Kenda, Michael's Grandma

They stole my redeemed burger and when I asked about it the girl showed me some order with only 1 burger on it. If I earned a reward why go to all that trouble and lie.

Fast and friendly service, the food was hot and delicious.Parking: Parking is very convenient every parking spot has a short walk to the fast food chain

Soggy chicken sandwich. Rude customer service. Never coming

I just want to point out that Luis at the drive through was very sweet and professional. He has great customer service and knows how to make his customers happy. Thank you very much Luis for remaking my kids fries well done. ?