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Feedback gevenThis has been one of my favorite places to visit in Greentown for many years. The pastries are delicious.
The casino reps are excellent for the most part, but the restaurants are over priced for the garbage they serve. Barstool served us a Barstool nachos that we asked for chicken (that tasted and looked like bologna) and extra cheese which wasn't even melted. Guacamole was the worst tasted like it came from the sewer. The wings were the only thing excellent. The Rock JOKE they give you a buy one get one on your Hollywood casino card. They serve sandwiches and shawarmas, and such. That is if they serve you. We sat down while the barmaid and another worker drank their soda and never once looked at us. After 10 minutes, I walked up to the bar handed them the buy one entree and get one free coupons, and told them no thank you; and left. Oh and the restaurant was almost completely empty. Makes you wonder. Casino itself was nice although I didn't hear one whistle for someone winning a jackpot. Me and my guest, we didn't care about us. We spend 2.5 hours and spent $20 each. Not bad, kept us busy.
Hollywood casino/hotel offers the best downtown Detroit experience. The hotel is in a safe and convenient location near outdoor events, restaurants and a few shopping outlets. Hollywood casino/hotel rooms are modern, sanitized and comfortable and the staff is very professional.
The good: really nice rooms, great water pressure, felt safe and clean The bad: you desperately need more people for the front desk and baggage check. Arrival last nite you only had one person on and it took far too long. Tonight when i came back for my suitcase no bellman anywhere ... even when paged ...a line at least 50 customers long waiting to check in and only 2 people working. I needed to raise a significant stink to get my suitcase (and i could have missed my plane) The lack of personnel is atrocious. It is imppssible to recommend the hotel given the front desk staffing issues
I called in to report their engineers smoking Marijuana on their lunch breaks and other craziness but idk if they do drug screenings or not but geesh. They deal with heavy machinery and they're Engineers smoking Marijuana. Scary!