Premier Inn Buxton

I stayed at this hotel on a Sunday night a few weeks ago for a golf break. Unfortunately I left an item in the room. I have called over 50 times (which costs local rate plus mobile fee) and have only got through 3 times. They do not return the call as they promise nor do they do anything to return the item even though I have offered to cover any costs. Good rooms and breakfast, just very very poor customer relations.

We had a great stay here. The manager was very helpful and friendly when we wanted to check in early. As always, our room was clean and tidy with everything we needed. The hotel is a 5-10 minute walk from the centre of Buxton with plenty of shops along the way. Highly recommend the Pavilion Gardens and the caves, which are just a 20 min walk away. Breakfast was served in the cosy dining area at the front of the building and was great. The only downside to Buxton is that it's a throughway for a lot of traffic, and bikers also seem to like roaring up and down the main road. But you can't deny those stunning views all around, and the local people are very friendly.

Overnight stop. Went for a Premier Plus room as a trial. Quieter and overall better than a standard room and we will consider them in future if there is only a few pounds difference. Friendly staff. Location isn't the best but OK. Car park is larger than it looks as it has a second parking area you can't see and you drive in.

A nice premier Inn. Room was spacious, clean and comfortable. Looked recently updated. Cosy bar area, friendly receptionist.Reasonably close to the town centre, a short walk away , although it is Buxton, so slightly hilly in parts. Great for short stays .

Local staff and hotel were ok, but Premier Inn customer services is awful, once they have your money. Took ages to reply, reneged on basic promises and generally really unhelpful. Won’t be returning.