Jersey Mike's Subs - Downers Grove

I placed an order on their app at 12:45 for a 3:45 pickup. My order was not ready. The woman behind the counter putters around for a few minutes then hits a key or two on the register and pulls up my order and audibly huffs. I wait several more minutes with no apologies from either one of the workers while they assist other customers. Now I am getting visibly upset and the same lady asks why I'm upset. She became argumentative and made an offensive comment. She was unprofessional, rude and disgusting.Too bad because the guy who worked with her is very nice and accommodating. I will no longer make my weekly sandwich run at that location.

First time being there thanks to my daughter the subs are great the service is A number 1 friendly personal. I will go back for more of those tasty subs.

First time eating there and I was super impressed. Will definitely be going back.

The bread was fresh, the meat was so fresh the girl made my sandwich perfect!

Oh I love this place! Sandwiches are really delicious, prepared with fresh and high quality ingredients. We recommend no. 2 and no. 13 for a classic meal, and no. 7 if you want less fat (yet calorie intake are about the same across same size sandwiches). The atmosphere of the place is really nice, very clean facilities and good music. Staff are really kind and professional, they really made our experience pleasurable. Well done!!