Jimmy John's - Downers Grove

I ordered Jimmy John's for a special birthday lunch delivery to the school. I took care to allow plenty of time for it to arrive before my son's lunch break. About 30 minutes before the expected delivery, I called to double-check the status and was informed that it was already on its way with the driver. Then, at 11:30 AM, my son called me from the school office, hungry and wondering where his lunch was. I immediately phoned the store again to inquire about the status. They assured me they would contact me once they spoke with the driver, but that call never came. To my dismay, the lunch didn't arrive until 11:52 AM, long after my son's lunch period had ended. What was frustrating was that the school was just 3-4 blocks away from the store, and you'd expect that a school delivery would be a priority for the driver. When I checked with the school office, they confirmed that three other kids also had their Jimmy John's lunches delivered late. It's clear that Jimmy John's needs to make some changes if they can't consistently meet their delivery times, or perhaps reconsider offering this service altogether.

Bread was really chewy and did not taste fresh and also forgot to put bacon on my sandwich, so disappointing.

Very friendly service!! My order is always ready when I get off work, which is quite late.

Donnell is the absolute best! There was a small mistake with my order, absolutely no big deal, I'm not really someone who complains for free stuff I just like getting whatever I paid for, and Donnell made sure of that! He gave me a brand new fresh sandwich made properly despite me eating half of the original (I drive for a living, so I don't often have time to go back and get it fixed) Give this man a raise! Amazing customer service.

I ordered a 30pc and an 18pc party pack for a work event today, Saturday 9/10. Not only was everything delicious, but the two bright haired ladies (and the young gentleman) working were very friendly and chatted with me as they finished up my order. I can’t say enough how much I appreciate them squeezing in such a large, last minute order.