Primohoagies - Downingtown

Primo hoagies I was there. the brot on our huagies was so mischievous that we could hardly eat that sandwich. we were exaggerated because we spent $30 on just two sandwiches. hopefully this was just a free day for this place.

Food was good as usual, it took unusually long to get the food but they were really busy and working really hard. I applaud them for delaying taking phone orders to catch up. One woman older than the others was clearly not helping much while the others did laps around her.I will still go back though.

Worst ever! And they gave me the wrong stuff! Now I have to dispute this on my credit card.Edit: I disputed the charge on my credit card and got my money back and when I checked my account saw they had cheated $26+ that day (so, $28 Don't trust them an inch!

Everytime I order from this location there is something wrong, either speed or accuracy of order. I've stopped ordering delivery because I know it will arrive incorrect or missing items so I rather be there in person to fix it. The last time we ordered delivery they gave our driver the wrong order that had 14 sandwiches with it when we only ordered 2, a pretty big mess up and a huge waste of food. Almost everytime I go inside there is a crowd of angry customers standing around who have been waiting for way to long for their food. The website will tell you 30 minutes for an order but you will end up waiting over an hour easily if you're lucky. Even after waiting all that time the order is very likely to be wrong, either whole sandwiches missing or the wrong ingredients. There have been days they've turned off the online ordering portal because they are just too far behind and wait times are insane. Cannot tell you how many times I've seen people waiting inside, get their food and it was wrong and demanded a refund or just left. They regularly seem to forget to include the sides, chips or drinks you ordered or they will only give you a 1/2 lb of something when you order 1 lb. If you pay for extra meat or cheese, good luck because you won't receive it most of the time.The employees seem like they are untrained, do not know how to handle the work load or simply lacking the correct amount of staff to run the store. One time I went in, they were slammed and one employee told me no manager showed up and another employee walked off the job earlier. Total management failure here, these employees are running around like chickens with no heads and setup for failure. They are not very good at problem solving, organization, accuracy and dealing with upset customers.Honestly the only redeeming part of this store is the taste of the food. I've never had a bad tasting sandwich but the wait times, missing items and bad customer service make it hard to recommend. I live right around the corner from this location but I rather drive the 15 minute round trip to the Exton store to know my order will be made fast and accurately. Hopefully management is able to turn around this location as I truly do enjoy their food, when it's made correctly.

We order regularly (2-3 times a week) from this store through DoorDash. Rarely is an order correct or on time but not bad enough to make us stop ordering. Today, they gave our order to someone else and, even though it was confirmed by us AND DoorDash that we didn't receive our order, they refused to make it. When we called the store to try and figure out what happened, THE EMPLOYEE THREATENED ME ON THE PHONE. Last time we'll ever order from any Primo Hoagies.