Four Star Pizza - Dublin

I politely explained the situation to Person 1, but was told I could not get a refund because my food was already being prepared. After insisting on getting my money back and requesting to speak with a manager (who was apparently not there), I continued to press the issue. Person 1 eventually called for another staff member (Person 2) to come over. Person 2 initially seemed agitated and asked for details of the payment. After some discussion in another language between the two staff members, Person 2 reluctantly refunded me the overcharged amount of €3.50. He then criticized me for not speaking up sooner, even though I had just ordered minutes before. The whole experience left me feeling like my request for a refund was seen as unreasonable. Neither of the staff members wore name tags, making it difficult to identify them specifically. I was disappointed with the customer service and the way the situation was handled. I have been a regular customer of this restaurant, but after this experience, I have no intention of returning.

I placed an online order for food, but it arrived more than 2 hours late. When it finally arrived, the quality of the food was disappointing. The pizza was cold. The staff was unhelpful and did not apologize, instead justifying the delay by saying they were busy. I would suggest choosing a different place to order from. When I raised my concerns to the manager, he rudely told me not to order from them again and hung up.

Food is always stone cold not even cooked right and this isn't the first time this shop should be shut down bad communication with the customer service they don't care that there food is stone cold how are these getting away with this won't be much longer I promise going further about this

As most of the reviews on here, mine is similar to cut a long story short. The food is ****,the staff are ****. I wont order from these again.

Don’t usually write reviews but I have never been so irritated by a restaurant/takeaway in my life. Ordered and paid for 14 wings. Got 12 of the smallest wings iv ever seen. Staff were rude too when asked for a garlic sauce. Avoid like the plague. Take advantage of people. I phoned up to say I’d been left short and I was told they would make up for it and I can have 2 extra wings next time I place an order. I eat out and order food a lot but this place is without doubt the worst I have ever encountered. Avoid, Avoid, Avoid