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Feedback gevenOverall a beautiful place . We dined here on many occasions, but our last time wasn’t the best experience. We booked a table in advance, when arrived the place was busy, however still few tables available. We were greeted by a manager with no smile just “are you ok ?”. We were given a table right beside the door which usually is fine but my girlfriend was really cold and asked if we could get another table, only to be told that this was the only 2 top available fair enough , many bookings yet to come we thought . We sat at the table , ordered drinks starters and mains. The padron peppers are usually delicious , this time they were burnt and the tuna tartar was tiny. Steaks on the stone was beautiful though . When we finished with the starters we left all the empty glasses at the edge of the table as our table was a small one and we were left tight for space as we had steaks for the main course. 5 different staff members passed by us and no one cleared. Chips arrived and were thrown at the table with no comments, steaks followed shortly after empty glasses and bottles were still there at that point which were tasty. With the front door open majority of time and people queueing at the door, we found the place cold and uncomfortable. And it’s a pity that we couldn’t be allocated to another table as while we were there , there were 2/3 vacant tables available for 2 people in the restaurant at that time which we would have liked to be changed to. I still recommend the place to others , it is usually really nice , perhaps staff had a really bad day , but this experience we had wasn’t pleasant at all .
I used to love The Rustic Stone and can't believe it has gone downhill so much. The food was amazing but the service completely let down the whole experience. Our server took main and dessert order together and then left us sitting for ages after our main. Finally he came over asking if we wanted anything else, eh yes our desserts....he got the desserts, no offer of tea or coffee. Again we had to request this, but it arrived later so we had eaten our desserts. We had a glass of wine each, he never offered us more wine so many opportunities for him to upsell, major training needed I think for the sake of the business. I went downstairs to the bathroom and our server was downstairs chatting to another member of staff with not one person sitting downstairs. He just had no interest. I'm sure not all wait staff are as incompetent but this was really poor, especially as there was hardly anyone in the restaurant! If it was full and he was run off his feet I could understand! I really think management need to look at this issue the chefs are doing an incredible job, the food quality and value for a meal in a city restaurant is excellent but the service is a joke.
Sat down a little later than our booking and there was a big queue. Our server was lovely and the food was great!
Had booked the table weeks in advance with deposit payment. Were seated upstairs in the last corner. Not very pleased with the check in, had to wait very long. Overall chaotic. Our waitress was amazing though, a real warrior. Won’t come back though. Food was ok. But we didn’t feel welcome.
Very pleasant evening the restaurant was packed but well handled by the team once we were seated