Gongoozler - Dudley

Staff were miserable and unhelpful. Anything you ask for seems like it's too much effort. I'd advise some customer service training.

I came in for a boat trip which was excellent and well informed however my experience certainly changed when i arrived upstairs at the gongoozler cafe, the ladies on the till were lovely and helpful however when trying to order a bacon sarnie i was told they only serve baps? Although on the menu it states sarnies/baps this has never been an issue before so i dont understand why it is now? How hard is it to swap a cob to a piece of bread?!?!

Neverending pots of tea, both had a pot of tea which seemed bottomless, pleasant staff and pristinely clean toilets. Table next to us had afternoon teas which looked very nice

Booked and attended afternoon tea for 6. Staff pleasant , friendly and welcoming. Food served very promptly and was lplentiful and lovely. Price was very good. Gave us boxes to bring home what we couldn't manage to finish.

We visited the cafe twice and just had drinks. They were good and we enjoyed sitting out on the balcony overlooking the canal. Staff were friendly too. We even came over from the Blackcountry Museum as it was nicer sitting here! Shame about the toilets though….they needed some attention!