Oopsy Daisies - Dudley

I had pre-ordered vegetarian options a week in advance and informed the staff about my friend's onion allergy. Despite reminding them again before our food was served, the afternoon tea plate included a sausage roll and a cheese and onion quiche, which were placed alongside the sandwiches. This disregard for cross-contamination and my friend's dietary needs was concerning. The waitress did remove the sausage roll from the plate when the mistake was pointed out, but left the rest of the food as is. I took the quiche off the plate and only ate the sandwiches on the edges to avoid any potential issues for my friend. The salad was enjoyable until we found a large lettuce stalk, which we returned to the waitress. The cakes and scones served with the afternoon tea included one cake topped with jellybeans. Uncertain if they were suitable for vegetarians, we opted to remove the jellybeans rather than risk it. Overall, this was the worst afternoon tea experience I've had, and I would not recommend this place to others. The staff appeared unhappy and seemed indifferent to the issues we encountered. On a positive note, the crisps and tea were enjoyable.

The service at this restaurant was extremely disappointing. The staff was rude and lacked manners. Despite our order being ready on a tray, we had to wait 15 minutes for two cold drinks and a muffin. We will not be coming back to this restaurant.

This is a lovely little cafe inaide a cute little shop. The staff are friendly, the food is good but something just doesn’t quite work about this place. It is far too overcrowded, almost to the point of being dangerous (please reconsider where you store your high chairs in the far corner behind a load of tables is not appropriate). The wait time on food is always long, even when it is not busy. I think it would be better if they just served coffee and cake as they really cannot keep up with the orders they have.

Looking for a spot to enjoy a leisurely afternoon tea? Look no further! This charming venue is perfect for unwinding and reminiscing about the days of Jane Austen.

Visited today for Afternoon tea, 1 adult 2 deluxe children's. Children can't eat pork so sandwiches were 3 cheese fingers 1 jam, crisps,, bowl of cucumber, cakes, marshmallows, although I told them in advance that no pork was allowed for the children there's came with sausage rolls!!!. There was no popcorn and no selection of savouries as advertised and paid for. When I asked if the children could have some scones a lady appeared from out the back with an attitude that would turn milk sour, and basically said no, if you want them you can buy them. The children's squash came in a glass jug as opposed to the tea pot as advertised. This is not an Afternoon tea for children, just a stand filled with sugary goods. My selection of sandwiches came with a finger of bread that appeared empty of filling, on closer inspection it had a couple of flakes of tuna, the rest of my food was just ok, my coffee came out luke warm, when cream was added it has to be drank immediately. I had to ask twice for the free gifts for the children, the first time I asked I was once again met with an abrupt,cold,miserable,snappy attitude and she said she'd find out, she never returned, so I asked on my way out, I was then given 3 thin small pieces of plywood in the shape of a heart. I'd paid for this in advance otherwise I would have refused payment. It was supposee to have been a special day for one of the grandchildren's birthday week, but in no way was this made special, even the children 5 yr old and 8 yr old mentioned the snappy, appalling attitude of the staff. You may ask if I'd made a complaint whilst in the establishment, no, NO I didn't and the reason being was that it clearly would not have been taken seriously, and would have been met with an aggressive, stern response there was a few people who had to approach staff while I was there for things that had been missed off their order) the staff there clearly have no idea of Customer service and its plain to see that they have no love or enjoyment of their job role, they really shouldn't be working face to face with the public. Very poor place. TIP....... for anyone thinking of going, do NOT pay in advance