Rosa's Thai Cafe Ealing

When we inquired about our mains, a waiter finally cleared our plates and brought the food shortly after. However, my partner's chicken was cold and when we raised the issue, the same plate was brought back minutes later without an apology. It appeared they had simply microwaved the same plate, resulting in tough and rubbery chicken. After finishing our meal, we had to request the bill and have the erroneous charges for the prawn crackers removed. The staff seemed to sense our frustration and randomly added a 25% discount to the bill, but we would have appreciated a more genuine response such as an apology or explanation. Overall, it was a disappointing experience despite some tasty dishes. It is unacceptable to microwave a customer's cold food without acknowledgment or apology. I attempted to provide feedback to the restaurant as per their website's suggestion, but have not received any response.

The best Thai food I’ve had outside Thailand!! My daughter and I both have Coeliac disease and were able to order almost everything on the menu. The food was absolutely gorgeous. We were told if we didn’t like the modified Gluten free pad Thai they would happily exchange it. Amazing service and every dish was to die for!!!! We were served by Marchin who was so accommodating. Also we sat outside with outside with our dog and they brought her a bowl of water

Very good and really authentic Thai food . LOVE the Service the best !! And I will be back with my company..

We visited last night for a meal with our son and his friend. The food was delicious and the staff were very attentive and friendly. I would highly recommend eating here . I was initially reluctant to try here as some of the reviews were not complimentary, thank goodness I decided to make my own mind up .

The food was fantastic, the service was exceptional, the restaurant was very clean and inviting, and the staff were extremely friendly. I will definitely be coming back.