Cotto - EAST ELMHURST

My experience: Cotto, order Terminal C La Guardia Sunday Aug 7, 2022 The ordering process isn't clear, so I asked one of the ladies, who seemed like the hostess, how it worked. She perfunctorily pointed out the iPads. Apparently, you need to scan. Ok. So I scan and ordered something for my kids. It's not clear what's supposed to occur next, so I wait. After about 5 minutes, I decide I might as well get condiments. There's a station with cutlery, ketchup, etc. I figure I might as well get started. I start filling a ketchup container and notice the other lady they both seemed to be Hispanic standing to my left. I said Sorry, do you need something? She clearly sees me filling the ketchup. She says: This is a service station. THERE IS NO MONEY HERE . I cannot see into the mind of another, but what was that supposed to mean? That I was looking to steal? What is the purpose of that comment? She could clearly see what I was doing. I might add I'm black. So I say, It's not clear how this works . I move to the side and resume waiting. The order comes. The first lady takes the order and rather than speed it to the customer, is instead spending time on her phone with the one who told me it's a station . The customer me is clearly not a priority. So I walk over and say Is that mine? She says yes . ...... So I take it without a word and go on my way. This experience has permanently changed the way I feel about Cotto.

I’m baffled by how terrible and overpriced the food at this airport is. Even though the restaurants are well-known, they leave a poor impression on both locals and tourists. I ordered a vegetarian sushi to-go, and it was absolutely disgusting. The sushi was wrapped in a material that was confusing—was it synthetic or edible? There was no ginger or wasabi, just a bland sauce that resembled something from a Chipotle. Honestly, it was the worst sushi I’ve ever had. It feels like these popular NYC restaurants are putting on a disappointing show while robbing customers in broad daylight. If a professional did this in any other field, like medicine, they’d be facing lawsuits. What a shame!

Very good breakfast sandwich and kartoffel. personal service is missing as I would have a glass of water after I had finished my ridiculously overpriced orange juice, but no one in sight

I mean...the food is really overpriced and there is an extremely limited menu. On the other hand, the meatballs and caesar salad I ordered were good enough And...every table has working plus, there is strong wifi and a nice big window view of the runway, if thats your thing... On the other hand, the AC seems to be busted, but I think thats more of a Delta terminal thing than a Cotto thing So, I guess if you have a lot of time to kill and Cotto is right near your departure gate, check it out???

Ordering site was down so it was impossible to order and staff was incredibly indifferent. They were also out of all their pasta. Everyone eating looked miserable. Go anywhere else.