Bruegger's Bagels - East Lansing

This is so sad i could’ve used my $10 on an actual meal

Called ahead and placed an order for pick up. When I arrived my order was ready and it was nice and hot. My sandwich was great. I just didn't care for the hashbrown. Hubby loved it, though. We will be back!

Lol. Expectation vs Reality. It tastes good but I paid $9.62 for what is advertised as more than the pinch of brisket I got.

I walked in here 45 minutes ago, ordered a plain bagel with cream cheese, they had dozens of plain bagels ready, and I still haven’t gotten my bagel. Workers are turning away people who walk in telling them it’ll be a 45 minute wait on orders currently. I’ve worked in food service and I understand that things happen but there is no reason for it to take 3 people 45 minutes to spread cream cheese on a bagel.

48 minutes. 10 minutes in line, and 38 minutes waiting for our order to be handed to us... sans bag, and when we got to the car...finding out it was incorrect.Ok...now let me say this. It had been years since I have been to this location. However my wife and I had an appointment on the same block this morning, and she was reminiscing about her fondness for the place from back when she was in college. So we walked down and placed our order. She got a smoked salmon, and I got a Sriracha Honey Sunrise and a small coffee (I wanted large, they said they only did small, even though I saw the large cups, and it was listed on the board) We then went and stood with at least 30 people waiting for food. During this time I counted 6 doordash orders made, and 7 online orders fulfilled.At one point there was a pile of 1/2 finished bagel sandwiches on the cutting board, but a 7 1/2 minute wait between seeing ANY orders completed. The cross contamination of the different types of bagels was pretty overwhelming and obvious.I was never given my coffee, so waited 10 minutes until there was a lull in the line to ask the cashier, who then had to ask someone else if it was ok to give me the cup well I waited (Why have a self serve coffee station if it is not?)I watched more than one potential customer get tired of waiting and ask for a refund and leave.When we FINALLY received our order...the woman just slapped 2 wrapped bagels in my hand (no bag, no napkins) and they were HOT! But...we had been waiting over a 1/2 hour so we took them and walked to the car (realizing I paid for another 1/2 hour of parking waiting) and low and behold...my wife's Salmon was lacking multiple ingredients. No onions or tomatoes. And mine had such a small amount of cream cheese it was barely noticeable.After waiting over 1/2 hour to get the first order, we just sucked it up and ate what we had, as no one has time to wait another 30+ minutes for them to fix it.The food was fine. Not what we wanted, not what we ordered...but...it was fine.I can't see going back anytime soon.I highly recommend going back to ordering with the cooks and not at the cashier, as that seemed to make things faster.