Carvel - East Orange

I visited the restaurant with a friend, and the person at the register was preoccupied with a conversation with his employees in the back. He told me to "wait" because he was dealing with something important.

It is always fast and easy to get what we are looking for!

The bank was very polite and helpful. she was very patient with me. I don't often go there so I don't trust with all the options. She explained everything to us. I would visit this place again.

This carvel is by far the worst. they give this iconic brand a bad name. the usual experience is the personal who clearly wants to do something different than to serve the customer. it's like they think they're gonna do you like it. Unfortunately, this is not only the behaviour of employees, but also the manager (possibly also the franchise owner). the last stray for me was a DoorDash command I made. who called me that they didn't have what I ordered. that also mentioned that the kerl on the theke gave him an employment. no surprise! I didn't cancel the order as I had. I made a replacement and when the order arrived, it was as if it was the Dashers folder. This **** has not harassed it, to cover it, to wrap, to bag, etc. He gave it to the as if it were for him. doordash praised me for the order. I will make it my business to get to carvel's company office and make them aware of how crappy this franchise location is.

Service: One employee at a time, sometimes is busy in the back so one has to wait a bit for them to come to the storefront. The employee who I have always seen there (in my 5+ visits) always serves begrudgingly. Ice cream is good like in all locations, but it's a mic that gets thrown into a machine so I am not sure there is much room for variation there. New cookie buttwr flavor is very good, mild biscoff cookie taste, not too sweet.