Gelato Lounge

Called in for an ice cream for myself and my mother. Mum has dementia and wouldn’t get out the car so I was faced with two trips to the car to get them safely there. The lady serving me offered to bring it out to the car for my Mum. Great customer service and wonderful gelato!

Being locals we enjoying going here with family and friends for food, drinks and ice creams. The staff are always friendly and helpful. Food etc delicious. The only thing missing is a baby change facility..even just a baby change mat in the toilet would be helpful as the only current place to change is on the toilet floor which is not hygienic.

I took my daughter into this place last summer for a treat. The waitress was very pleasant to other customers; but extremely rude to me. It was very obvious, other people were looking, my 12 year old daughter noticed too. She slammed my drink down on my table so hard that the ice flew out and hit my foot. It was the most bizarre thing. So my daughter and I approached this woman to ask her what on earth her problem was. Wanna know what she said? ‘I didn’t like the way you walked in here’ I swear. So I was treated badly because this woman didn’t like the way I walked, infront of my child. So my daughter scolded her, loudly, for being a pathetic child and told her that her jealousy of her mother made her look very silly. Fancy being told off by a 12 year old because you’re jealous. Hahahahahaha. Pathetic!

A couple of days ago I was here waiting for my fiancé to meet me for coffee and can I just say , the cheek on some people . I sat and witnessed a customer approach one of the staff infront of everyone and be so blatantly rude . This lady came in from sitting outside with her young daughter and was asking weird questions loud enough for me to hear , such as “have you got a problem “ and “ are you jealous of me” which I found most bizarre. She then seemed to get more angry and storm off ? I must give it to the staff member , she handled it calmly and was a lot politer then I would have been .

Walked in to this little place at approximately 12.30 on the 24th July to treat my little girl to an iced coffee. The waitress with a purple t shirt and a pony tail treated me with blatant rudeness and scorn in comparison to other customers that were being served, even slamming my iced coffee on the table without saying a word, knocking a piece of ice onto my foot and no apology. My daughter who is only 11 exclaimed ‘goodness mum, she was rude; she must be jealous of you!’ I challenged this waitress about her attitude calmly, pulled her to one side and asked her if everything was ok. She said she didn’t think so due to the way ‘I stormed in’. Good grief, we walked in normally! My daughter told her to cease her behaviour which was much in line with a 5 year olds. I’d like to say to this girl whatever you have against me which couldn’t have been anything other than jealousy, it’s not an attractive trait, and treating customers like that will not only cost you your job but will threaten the business as a whole. And I’m pretty certain businesses these days can’t afford to be losing customers. Outraged.