Jollibee - East Rutherford

I’ve had their chicken before and it’s good, not the best but definitely good. This time I tried the spaghetti and it was really good. I can’t believe I liked it as much as I did. I also truly love the great service you get regardless of the location. I went to the Jersey City location and it was as great and tried the mall location this time and the service on point.

On 2/2/2024, I visited the American Dream Mall with a group of designers for an off-site field trip. A coworker requested Jollibee chicken, so during lunch, I ordered a 3-piece chicken and rice meal for takeout to bring back to work later. Around 11:30 am, I waited 20 minutes for the order, which came in a paper bag without a handle. Given that I had another 2 hours in the mall, I spotted other online order bags with handles and asked the front desk for one.However, I was informed that those handles were exclusive to online orders and was offered a handle-bag for 10 cents. Lacking change, I couldn't purchase the bag and ended up carrying the bag in my arms for the next 2 hours in the mall. I questioned the policy, wondering why online orders received bags with handles for free while in-store takeout had an additional charge. Despite spending $14, I found it surprising and felt it didn't align with the customer service I expected. Next time someone visits Jollibee, it might be worthwhile to inquire about the disparity between online and in-store orders regarding bags with handles.

Food is delicious but took a while to be prepared. Also, the guy who prepares the order, Tirso (his name on his name tag) was rude with customers.

Ordered food delivery but took a long time to deliver. It took almost two and a half hour.

Great food chain restaurants, It just the same taste as the Philippines.