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Feedback gevenThe service started out good but quickly declined. The presentation of the food was nice, but some dishes lacked flavor. One of our party had to ask for extra spices because their dish was bland. We were overcharged and blamed for ordering the pickle tray, even though it was brought out with the poppadoms without us being asked if we wanted it. The menu did not mention an extra charge for the pickle tray. The waiter was rude and rushed us out, claiming we had overstayed even though our main course was not served until 8:15, past our 8pm booking time. It was unfair to expect us to leave before our food had even arrived.
I placed a takeout order over the phone and was informed that it would take 45 minutes. I arrived on time but ended up waiting an additional 25 minutes for the food to be ready. This has happened on two previous occasions as well. When I finally got the food home, it was lukewarm. I have decided not to patronize this restaurant again.
Until last week, we had only experienced takeaway from this restaurant, and it has always been excellent, served hot. We reserved a table for a family birthday celebration, and the staff were accommodating to our two-month-old baby in a pram as well as our three-year-old. The food was fabulous, and we felt well taken care of. The restaurant offers excellent value for money, especially since patrons can bring their own alcohol if they choose.
This is the second time we’ve visited. I can’t remember too much about the first time, which was pre COVID. Inside is lovely and modern, the staff are very friendly and welcoming. I had Lamb Passanda, which is always a favourite. Unfortunately the iamb was a little bit tough, clearly needed to be cooked for some time longer. I know it’s difficult with lamb when food is made to order but other restaurants seem to manage it. The sauce was nice but made with cashews, the almond version for me is much richer and nicer. Rice and peshwari naan were fine. You can take your own drink in, which is a bonus. Given the competition in and around Burton Apne and Anoki are both consistently top notch, I think Rivaj needs to raise its game a bit. It’s not bad by any means, it just needs to be a bit better. I’d come back though and try something different, maybe avoid lamb.
Have been going regularly now and I must say the food is outstanding... Together with the service which is excellent. A little treasure tucked away in Branston and well worth a visit.
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