Cold Stone Creamery

POOR CUSTOMER SERVICE OWNER IS FULL OF ATTITUDE I REFUSE TO GIVE THEM MY BUSINESS . THEY DONT HIRE MORE STAFF TO GIVE TIMELY SERVICE TO CUSTOMERS no smile or greetings … I guess the only reason they are in business because Indian community supports their people …there shouldn’t be any compromise on poor and rude service … there are other better places to spend your money than this location

Ordered from their website. Drove there to pick it up and the lady was very rude and barked at me that she needed to see my name in the order as she walked away completely dismissing me. I looked up the receipt on my phone and it only had an order number. I called and let her know I had the order number and she just started to walk away saying very dismissively she needed to see a name. I got annoyed and told her she could give the ice cream or my money, her choice and she finally looked at my phone and matched the number to the order. She said doordash always gives a name… and I let her know I wasn’t a doordash driver and that was the receipt their own website sent me. I will not spend another dime here.

The lady there was very blunt. Regardless, she did her job.

Great ice cream. HORRIBLE service. Messed up my wife 's birthday cake, blamed me somehow even though it had specifically spoken to an employee about it when placing the order. This happens every single year. (I keep coming back because it 's what my wife likes but it 's just infuriating). And the manager can 't help, needs to talk to the owner. So I 'm cakeless. TLDR: don 't order from here if you want what you pay for

Absolutely love love loveee the service and their oreo shakes. On the day i came i ordered my shake and then after drinking it i came back and got ice cream for the kids. First recipt says “Bibi R” second says “Elin H” and may i say damn do these ladies deserve a raise. i see at least one of them working everytime i come they overworked! I totally recommend!