Artisan Smiles - East York

The staff is nice and everyone was fine so was the procedure, the only thing was that they told me they had to cut my procedure into two appointments(i was getting my wisdom teeth out) because apparently i didn’t weight enough. i had to pay for the second appt... shortly after my sister goes to a different oral surgeon (she’s the same height and weight) and doesn’t pay anything and has all of her teeth taken out at once... they had me come in twice to charge me because my insurance only covered one visit.. beware of this for those who go to get their teeth removed

Don’t waste your time. I looked for a provider that participates with my dental insurance which is UPMC for employees. On my provider list it said that they were participating and on their website it said that they take all UPMC plans. Even calling their office they said that they were contracted with my plan.Well guess what….my husband wasted 2 hours of his day going there and the receptionist calls the insurance company with him present and then said “we don’t take your insurance”! What? Don’t bother! That is certainly no way to treat patients!

10/10 would definitely go back. I’m really glad I didn’t look at the reviews before going because they’re honestly misleading. When I first arrived, I was a little taken back scared. My consult went fast and everyone was super friendly. I had never been put to sleep before and had SO many questions everyone was more than happy to answer them. Surgery day came, I was taken back, hooked up put under. Woke up wasn’t woozy or in pain. I was given clear discharge/care instructions knew I had to come back for my second extraction. Keep in mind all of my wisdom teeth were severely impacted. Both surgeries and recoveries went AMAZING. It seems like there’s a pattern of people with the negative reviews and type of people that were “Karen’s” in office. Literally so many people acting ridiculously rude. Don’t be a “Karen” you wont have a problem. None of the workers are rude. I’m not sure why people always have to complain about something. I’m not sure why people take insurance issues out on the workers either, they’re literally just doing their job. Take my advice if you’re an open minded person and go. ? (coming from someone who has extreme anxiety all around the board)

Have to say was a little nervous because of some of the other reviews but was very surprised everyone made the experience super easy very nice explaining everything in great detail I would definitely recommend Artisan smiles ? from the receptionist to assistants to the doctor just fabulous its not a perfect world by far we all fall short every single day it's just easier to blame everyone else then the person in the mirror. Thanks again always just be nice

Called my insurance before I got anything scheduled, came in for what I thought was going to be an extraction but was only the consultation. Fine, whatever. But the day BEFORE my actual appointment to get my tooth extracted I was told it would be $950 out of pocket for something I already KNEW my insurance covered. Called my insurance back and they told me that Artisan Smiles did not fill out the form correctly and that is why the insurance was denied and that I would have to pay out of pocket otherwise.Literally get out while you can, they try to scam you and get you to pay for what is covered by insurance. Borderline insurance fraud