Caffe Nero - Eastleigh

As I catch up on reviews, I find myself reminiscing about my frequent visits to Caffè Nero in Eastleigh, a place my sister and I used to visit religiously—many times a week for months. Sadly, some time ago, we noticed a decline in drink quality, particularly with the coffee. It seemed to be burnt more often than not, resulting in an overwhelming bitterness. While coffee naturally carries a hint of bitterness, there 's a stark difference between the norm and the unfortunate taste of burnt coffee. Given the price of a coffee at a café compared to what you can make at home, one would expect a higher standard of quality, not a drink that needs to be masked with sweet syrups just to be palatable. The tipping point came when, on a fateful day, I ordered my usual drink only to find that, in addition to the recurrent burnt taste, the member of staff had evidently added less syrup than usual. This alteration further diminished the taste I had grown accustomed to. When I pointed out the difference, I was informed that I would need to pay extra for more syrup . It was a simple request—to have the same amount I always had, for the same price I 'd always paid. This encounter left me disheartened, feeling that the customer service did not match the standards I once valued. That day, I made the decision that I couldn 't continue in this pattern—dealing with poor coffee standards, prices that didn 't align with the quality, and on top of it, customer service that demanded more money for maintaining the same standard. I opted for a coffee pod machine and my preferred syrup, allowing me to indulge in good, reasonably priced coffee at my convenience. While I miss the social aspect of the café, the consistent quality and cost-effectiveness of homemade coffee have won me over.

I didn't have to wait long to place my order, and I received it quickly, within about 2 minutes of ordering. The mocha frappe was delicious, and I was very happy with the service and the cleanliness of the establishment. The staff were friendly, and I would highly recommend coming here for a drink. I would definitely return to this restaurant if I had the opportunity.

I had a great experience at this charming restaurant. The staff were very friendly and helpful. The establishment was clean and the service was fast. I ordered a black forest mocha and it was delicious. I will definitely be returning in the future.

Lovely Staff. Super cleanliness. We both had coffee n Sausage bap. He finished drink while I shopped&then more coffees

This Caffee Nero is perfectly located in the centre of Eastleigh and it offers the same high level of service that I have come to expect from the chain. On my last visit to Eastleigh I used it for a short business meeting, but on other occasions it has been a follow-up to lunch, or simply a place in which to recharge my batteries. I have never been disappointed.