The Hut Beefeater - Eastleigh

Hello. I recently entered this restaurant for lunch and was not greeted when I said hello. I was told they were fully booked for the evening. I inquired about their lunch menu, as advertised, but was told they had no staff available and could only offer me chips. The chips and beer were of poor quality. I believe it would be best if they closed down. I do not recommend trying this place, as the service was rude and unprofessional.

This restaurant is in very poor condition. The first thing you see is a crumbling deck and two dead hanging baskets. The whole place looks run-down and past its prime. There's a sign at the checkout saying "we are short staffed please be patient", setting a negative tone before you even order. If they are short on staff, it would be better for them to acknowledge you and let you know they will help as soon as possible. We made a reservation for 8pm but arrived at 7:30pm for drinks. We received an email while seated, saying we needed to arrive earlier because the kitchen closes at 8:30pm. Since it was a Friday night and the atmosphere was lacking, we decided to leave as we thought the rushed food would not be good quality and likely pricey. The staff were fine, but that's the only positive thing to say about the place. It may have been better if they had just closed for the evening instead of sending negative messages to first-time customers. The restaurant needs to be closed for a thorough renovation.

The service and food at this restaurant were outstanding! The fillet steaks, in particular, were cooked perfectly by Jane as always. Jess, Millie, and Kristie were delightful and went out of their way to make sure we had a great experience. Despite the recent news of their closure, they still greeted us with smiles. It's unfortunate that they won't be open much longer.

Tracey gave us excellent service as usual, despite being extremely busy. The chef made a mistake with our steaks, but it was resolved in the form of a discount on the final bill.

Doing a road trip, so I had no idea we had to book a table. The place was Empty and yet they said they couldn’t take us without a reservation.