Sandgate Friery - Eden

Poor customer service. Pre ordered a simple dinner, came for collection 25minutes later ,was told they will start making it now as they wanted payment over the phone, even though we had said we would pay cash. Poor attitude overall

Ordered takeaway. Order incorrect rang to ask for refund for missing items. They can't do refunds over the phone.. Just offered to email a voucher. But I won't be returning as its not the first time they have messed up. The chips where barely warm and had to ping in the microwave. Customer service goes a long way. Which unfortunately wasn't upto scratch.

We pre ordered 24 meals for our jubilee street party, delivered on time, all the meals hot and tasty, crispy fish, fresh chips , jumbo sausage and mushy peas. Everyone enjoyed them from 2 year olds to 83 year olds. Customer service second to none, thank you ,

Ordered online for a Saturday night chippy tea. Ready for me as soon as I collected. Got home, put my pjs on and sat down to eat my tea but unfortunately they’d forgot to pack my portion of chips! Called up and let them know, not only did they refund me but they also got a team member to deliver me a portion of chips within 30 minutes too. Great customer service on a busy Saturday night.

4th time that they have got our order wrong. Second time in 2 weeks that they have claimed not to have received the online order. First time it happened went to collect and it was closed. Second time our 11YO went inside to collect to be told they hadnt recieved order. Waited 20 mins, given wrong order, went inside to let them know to have to wait an extra 20 minites for again the wrong order.. recieved nect to nothing that i PAID for, but was given fries with our chips.. called up to complain and was told that if we came back tomorrow they would redo our order... half the food cold, not what we asked for and absolutely awful customer service from ALL. 0/10