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Feedback gevenDropped into The Hideout whilst on a few days away in The Lake District, there were four of us and we fancied a quick cuppa but unfortunately there was nothing timely about this place. We chose a table and sat down, previous customers dirty cups still on the table we sat at did not get cleared away.Two lads working behind the counter, two customers already in, one lad working there was busy rushing around not getting much accomplished, the other was busying himself with some Tupperware boxes, even though no customers were being served anything from them. After about twenty five minutes the first of our 2 coffees arrived, the kids were still waiting for their milkshakes which were sitting half-made behind the counter, had I discovered then the amount of bluebottles that infested the place we 'd probably have declined them!After no less than half an hour one of the lads who worked there came rushing back through the café door carrying Oreos and Kinder Buenos from a shop next door, he then proceeded to put these in the blender with the liquid from the half made glasses of milkshake off the counter before bringing them over for the kids, as it turned out, blending milk and biscuits passes as a milkshake, and takes half an hour! As we were on our holidays we didn 't complain but really should have as the time taken to serve us was beyond belief for what needed to be done.Before leaving i decided to quickly nip to the loo, was rather confused when the door named 'toilet ' led me into the kitchen, I then spotted the toilet which was absolutely swarming with bluebottles and a full fly strip of them hanging in the corner. As this room is adjacent to the kitchen I am certain these flies pose a risk to the food also. In a word disgusting, i would not come back in here again. As I was walking away I noted that two new customers were sitting at the table we just vacated, they now had both our dirty cups and the previous punters adorning their space!Aptly named 'The Hideout ' ...I think the owners should be in hiding.
Called in for a quick lunch. I always try to support small businesses trying to find one open on a busy Sunday afternoon in Penrith was hard. Ordered tea and soup, the girl behind the counter is in the wrong job she was surly and unpleasant. Our soup arrived cold and we returned it to request a few more minutes in the microwave it came back to the table ok, but not really hot enough. As previous comments the toilets are accessed through the kitchen.. surely a no no? The place looked dark and grubby inside the display counters were hard to see through. So much potential but sadly not really seen on our visit today.
Had a lovely breakfast this morning at The Hideout, thank you Joanne,presented lovely, service was great
Ordered coffee, waited approximately 20 minutes, staff talked about ex staff member or owner, had a time limited so enquired were coffee was !!! Coffee made in front of us and not charged full price, but sadly not a place to return to
Having read some of the negative reviews of this place, you really need to take them for the sanctimonious tosh they are. Honestly, people who write one or two reviews oozing with disdain such as the one complaining of a lack of demerera sugar should be ignored. This is a good standard cafe with nice surroundings and a decent breakfast. I was concerned when I noticed the sausage and bacon being taken from warming pans but they were quality meat and piping hot. Toast was a little underdone but the nice people gave me a parking disc and pointed out that I’d dropped cash on the floor as I left. Nice place.
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