Starbucks - Edgewater

I arrived at the restaurant 20 minutes after placing my order on the app, only to find that my order had not even been started. If they offer a pick-up time option, they should be more prepared for when customers arrive, or else what is the purpose of providing that service?

The drinks are always made incorrectly and are cheap. Asking for light ice often results in receiving only a small amount, which is not worth it.

Alright, guys, I think it's time to part ways with this restaurant. I have been a loyal customer for years, but the amount of money I spend here in a week is too embarrassing to admit. Today, as usual, I waited in the 10-car line at the drive-thru to pick up my vanilla latte. I asked why they have stopped using carton sleeves for drinks, and the response I received was unexpected. Instead of blaming it on a delivery issue, they said they no longer provide sleeves unless requested or for a venti size. For almost $6, I expect a premium experience, including a sleeve for my hot drink. To make matters worse, I realized halfway home that they had given me a sugar-free vanilla latte instead of the one I ordered (I should have stuck with the caramel). When I returned to correct the mistake, not only did they not offer me a complimentary drink, but the overall service seemed to have declined. It's time to say goodbye to this place.

It may seem small, but I waited for 2 years for a salted caramel hot chocolate. I couldn't get one in 19', because we had a family-running thing that took my whole time. then last year. good covid. I have to say more. but this year was the hope for something normal. my hubby surprised me with the beloved cup I've been waiting for and sad. it was not salted caramel hot chocolate. no salt. no whipped cream. it was a lame cup basic hot chocolate. big bummer.

After the slowest drive thru experience ever with only 1 car in front of us and the dining room closed, we had to go through the drive though twice for a simple coffee with cream Splenda that on the second time was basically iced. Horrible experience. The rest of the order was sub par.