Frankie Benny's - Edinburgh, City of

Visited, during lunch time, lunch was excellent, all of the food and drink arrived fast. Chris was a fantastic server, and a very nice person.

The usual mis match between what should be American (fast food with good service) as opposed to what you actually get indifferent British service. Waited an hour for food. No food appeared despite asking twice and, as we had seats booked for a film, we had to leave and get cinema food!

I usually always take my girlfriend to Frankie and bennies, on this occasion we are on holiday and the service here is horrendous. Staff are not clearing tables, 7 couples are here waiting to be seated alongside me and my girlfriend. Plenty of empty tables just sitting with empty plates and glasses from customers that have already left. Worst service I’ve ever seen with waiting times over 25 30 minuets and counting

Was in this resteraunt for the first time last night 31/1/2020 and so glad we had gave it a try, great atmosphere when walking in the door greeted by a lovely lady Louise who I think was the manager, who looked after us from the minute we got in till we left, always checking our food was good which was delish and that our drinks were always topped up, great food, tasty and fast great treat for kids after cinema great experience from start to finish, thanks Louise and team : we will be back.

It is my first time in this Frankie&Bennys but I have been many times in other ones. I came with my partner to have dinner and we were totally disappointed with the service given. The waitress a young lady, brunette and short hair took the wrong order. We wanted to have all the food together and not starters and mains as we had a cinema date.We got the starters, (never asked it they were ok) and when we got the mains (after waiting for a while) they were completely wrong and poorly presented. it was 2 carbonara, 1 with extra mushrooms and 1 w chicken and nduja sausage . We got the pasta without any bacon at all and we were like, where is the bacon? The waitress passed our order totally wrong to the kitchen, no bacon and chicken and mushrooms instead. We were offered for fresh new ones instead and this also took a long time to arrive. They came again the second time wrong, my partners pasta had no sausage this time. After being told they did it in. I asked the manager to have a closer look and once he did he agreed there was no nduja. At this point we decided to just eat as we were already too late for our cinema booking. The service overall was shocking. The waitress and waiter seemed they didn’t care at all about the job and the customers. No check backs on food even after the issues were raised. They never asked if we wanted more drinks! Definitely really poor customer service and they never tried to make it better. My advice to the GM of these place, get ride of these staff who make the brand Frankie&Bennys a really bad place to eat. They never gave us any discount or apology or tried to give us a sweet to forget the nightmare. I’ll def not coming back to this restaurant anymore!