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Feedback gevenWas so much looking forward to eating here with my family after attending a university event in Edinburgh. My husband has visited before when in Edinburgh and raved about it. Unfortunately, we had our day in Edinburgh when the weather experience meant there was 3 weeks of rain in one weekend. I'd booked an evening slot, but we walked to the restaurant for just after opening time (wet through and cold to see if we could change the booking. They were able to change it slightly, but we were unable to wait two hours in the conditions we were in. I rang them with 1 hour 30 minutes notice to cancel, (with great regret- had been so looking forward to I know what would have been amazing meals , but we were told we'd have to pay the cancellation free. I understand this- of course we were only booking to support a wonderful vegan business and enjoy the food and I had planned this in advance. We did not want to cause them to be out of pocket! However, I noted that the cancellation fee was taken well over an hour before we were due to eat there. Yes- it's 20 pounds per person. I would advise people to ABSTAIN FROM USING OPEN TABLE. It's very, very rare that I have ever had to cancel anything. This was a disappointing end to the trip.
Was visiting Edinburgh with my family for the weekend having travelled to Scotland from the states. Thought I booked in for dinner on the Sunday but turns out I booked for the Saturday my mistake. However, when I phoned them up (having received a missed call from the restaurant) and realized the error, they were completely apathetic. I explained the situation and requested a cancellation for Saturday and a table for Sunday. I was told they didn 't have any availability for Sunday and that I was too late they had already charged me £20 per person for my Saturday booking (that 's £60 for the three of us). I asked if that could be cancelled and they said there was nothing they could do. In no way did they attempt to accommodate my family for us to actually be able to eat there. I understand a cover charge for last minute bookings and in my experience this is maybe £5 per head or £10 if the booking is for parties of 6 or more. This restaurant had full availability when I went to book (one of the reasons why I didn 't realize I had gotten my days wrong) More importantly THERE WERE NO TERMS/CONDITIONS DETAILING I WOULD BE CHARGED when I went through the booking process. I never checked a box in fact I unchecked the marketing promotion boxes. It wasn 't until I went back and looked at my confirmation email which you receive AFTER you make the booking that I saw this: CREDIT CARD POLICY This restaurant requires a credit card to secure this booking. All credit card information will be processed securely. No shows or cancellations less than 1 day in advance will be subject to a charge of £20 per person. Changes to guest count made less than 1 day in advance will be subject to a charge of £20 per person. This is ONLY detailed on the confirmation emails for bookings made same day NOT for bookings made in advance, but they still charge you if you cancel within a day of the booking regardless. So even if I had noticed my mistake immediately after booking, I STILL WOULD HAVE BEEN CHARGED even though I they don 't make you aware of the charge until after it 's too late.
Everything was incredible here! My friend and I were shocked everything was vegan as there was so much choice and it all tasted incredible! I had the white sauce 4 ‘cheese’ pizza which was the best pizza I have ever tasted, it was so creamy. As someone with a milk allergy I didn’t have to worry at all which was amazing. We ended up having 3 courses and sharing everything. Highlights were everything but in particular the ‘burrata’ for starter and the Tiramisu (yes that’s right a vegan tiramisu! . Made our first night in Edinburgh start off well and if I lived closer I’d definitely be a regular! Make sure you visit if you’re in the city!
This is our 2nd visit to Nova Pizza, but the first where we brought friends. I’m short, the pasta was good, the service was average (the lady with the short black hair verging on being very rude) and the prices ridiculous. Between £19 and £22 for a bowl of pasta, £135 for 4 with bread, main course and one person having wine. And all of this sitting in the cold. We asked if we could have the door closed, we were told that it’s too hot in the kitchen with the door closed. So, the customers can freeze but the chef is ok. Get some ventilation in the kitchen and keep the very expensive paying customers warm. We normally go to their sister restaurant, Sorra Lella, which is 100 times better.
Really indulgent vegan pizzas. We tried the cacciatora and the meat feast pizzas. The cacciatora has seitan, roast potatoes, garlic, olives, artichokes, rosemary, tomato and vegan mozzarella, and it was absolutely delicious. The meat feast loaded with flavourful olives, onions etc. Whether or not you are vegan, I would definitely recommend. (We are not vegan, but had an excellent meal.
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