Boston Pizza - Edmonton

Very slow service. The restaurant was not busy but we spent a lot of time waiting, a lot of time with empty glasses, waiting to order dessert, waiting for the bill…Restaurant was also quite cool temperature wise.Food was tasty and portions were good.

Excellent service provided by Andrew last night. Our appetizer of glutenwise hot honey wings were fantastic as was my glutenwise pizza and my hubby 's medium ham pineapple on original crust. I 'm happy to say that my body shows no signs* of cross contamination from their kitchen (being that I have celiac disease).It would have been a perfect visit had the restaurant been in a MUCH cleaner state. Floors, tables and walls were all in poor shape with varying levels of grime and left over crumbs sticky spots. The bathrooms were also quite gross, with a less than useful Dyson tap and dryer combo that made washing my hands or cleaning my toddler 's face IMPOSSIBLE.Kudos to the kitchen and service staff, thumbs down to management for letting the restaurant get that dirty.

Went in for dinner. The last 3 times we have received our order all together, instead or appys first. This time we asked our waiter to make sure the cactus cuts and wings came out as an appy and reconfirmed.About 12 to 15mins later our food came all together again). Apparently the restaurant does not understand what an appy means. The best part is we had not even received our drinks yet.We used to love coming here. Unfortunately the service has gone downhill. The staff has changed quite a bit and it is simply not the same.If I could give 0 stars for this visit I would.We left the restaurant and did not eat.

Amazing service from Patrick! We were a group of 8 people and came in 10 minutes before the last call for food after a soccer game. Patrick was extremely kind and respectful of us coming in later, all while providing us with top quality friendly service! I hope the managers take note of Patricks work ethic and customer service abilities.

On the plus, the food was excellent.On the negative, the restaurant is dirty and dusty and needs a solid cleaning. There's things stuck under the tables, the carpets are dirty, there dirt and debris in the booth cushions. The bathrooms are grimy and grungy.The service was good, but like, we had to ask for straws, napkins, condiments, utensils, and napkins several times. It felt like they were hoarding these items or something to that effect. It was strange.Luckily, the food was brilliant, as always at this location.