Wendy's - Edmonton

Not sure what has changed here. Possibly owner ship or management but I am astonished at the food quality and service. I've lived in this area and been here many times. I haven't stopped by this location in a long time due to poor quality but I tried it once more. This is the freshest fast food I have had in YEARS. I don't eat out a lot but I've been back a few times in the past weeks because of the quality and freshness. What ever you are doing please keep it up. I will share this with the community.

They mix the returned french fries with newly fried ones. They don't change gloves when receiving cash from customers... Other than those, the food is good.

I have been eating here 2-3 times a week and the orders are wrong 50% of the time and they dont fix their mistakes if you leave the store, i noticed the service is pretty slow at dine in but spent 25-30 min in the drive through one night waiting for a few burgers, i dont know what they do to the bacon sometimes its like charcoal burnt to a crisp i bite the burger and the bacon turns to dust and spills out like mini avalanche . the chilly is chilly and the frosty is always prepped first on your order so its liquid buy the time you get to drink it. at least the girls that work there are pretty cute make the long wait more enjoyable

Customer service just not there.It took over 20 min to get a cheeseburger, drink, fries and chicken strips. Someone had been there waiting to order that whole time and was ignored. I finally had to bring it to their attention and it was obvious they didn’t care. They took her order and then made the one person behind her wait another crazy amount of time to order. Then said “yeah yeah..wait” when he asked if he could order.Not a friendly atmosphere and I won’t be going back.

I’ve never gone to this Wendy’s until today. I am not impressed! I never ended up getting my food, the customer service in that building is absolutely horrible, allow me to tell you my experience here. I ordered their simplest item in the menu, bacon and cheese baked potato, two of them. Issue number one, the employee was not in uniform and instead wore a holister jacket and was not wearing a hair net! Issue number 2, we waited 15 minutes in the drive-thru for their simplest item, and upon asking he told us it would be another 4 minutes, mind we were the only customers they had. Issue number 3, after about 10 minutes we attempted to get the employees attention multiple times by asking to speak to them and even honking, it wasn’t until we held down on the horn that the employee noticed, and he was also very rude and abrupt when giving us an answer regarding the time of our food. After we arrived there were at least 2 other people ordering from inside, but it is still not an excuse at all to take 15 minutes+ to make 2 items absolutely ridiculous and not impressed!