Great American Steakburger - El Paso

Beautiful restaurant, manager came and spoke with us. Great management, great service. I'll definitely be back.

Very nice place to have lunch with a friend or a group. Food was good and server was extremely attentive.

Serv ice was great. Food was good. Really lighted the fried zucchini. My friend loved the wings.

As soon as you walk looks old and dirty. No effort to make the place inviting in no shape or form. Ripped chairs and old looking. Booths r very uncomfortable to sit in. Our waitress Cristina was the worse. She asked if we wanted to order after 2 mins of giving us the menu. She came back to check on table behind us and next to us, three times I said we're ready to order no reply. Finally I get her attention to put order in. I asked if u get bread with all meals she said yes. My husband ordered the Sirloin steak medium and I ordered the ribeye medium well. It took more than 10 mins to get our Salad and no bread yet. I had to ask if we can bread. These two men came in 15 mins after we did and the got their Salad and bread when we did, their waitress was attentive kept checking on her customers ours was not. My husband's Sirloin steak came out burned hard and dry and it was ordered medium. Cristain took our order why would she serve the steak to my husband like that. My husband couldn't eat it and he's the kind would just pay and not eat it. I gave him half of my ribeye that was well done not medium well. I called Cristina over asked her if the Sirloin steak can be replaced with a medium and not burned. She said sure but never sorry about that being she brought to our table and served my husband a burned steak when it was suppose to be medium zero lack of concern! No matter how many times we said thank you for something she never replied you're welcome. She brought the new steak over asked my husband to cut into to make sure it's okay. First cut it was the rest was rare smh!!!! At this point we just wanna leave. Waiting for our bread and salad and having to share my ribeye that was suppose to be medium well came out well done and my husband doesn't like ribeye but I didn't want eat alone and have my husband watch and returning my husband burned steak to only get a rare steak. As we were waiting for our bill I looked over where the servers get food from kitchen and put onto a cart to bring to the tables, Cristina grabbed the lettuce and tomatoes from the to go box put right onto her bare hands and than put it back unto buger than scratched her nose closed container. Those carts are handled by everyone in the restaurant without being wiped down. You can see all the grease and how dirty the handles are on the carts and she had the nerve to handle someone's veggies directly onto her hands than put onto burger while she fittling with other boxes and food on the cart. How repulsing! Several hrs after coming home I was on the toilet all night and vomiting. Till today my belly doesn't feel well im unable to eat. We should of just walked out as soon as we walked in cause the restaurant spoke volume first impression is last impression! Do not dine here. Prices like a up scale steak and food and service and dirty like cafeteria food.

This place is always good. Especially when we order food to go! BUT lately we have been noticing that the portions get smaller and smaller and smaller. They have always been known for their Steakburgere and now the patties seem like they’re from a package (judging by how perfectly round they are and the taste) and they are TINY! I miss how juicy and big the patties were.