The Shack Slice And Brews - El Paso

Food was great. We had the most amazing experience thanks to our server Roni, she was bubbly, very attentive and knowledgeable. Can’t wait to go back and have Roni serve on us again.

Went yesterday to have food, service was horrible. waitress took 15 mins to touch the table. then took another 15 mins to bring our drinks, we had told her to clean the table because it was dusty( we were outside). touched our table like 3 other times and talked to another customers that were there we had to repeat it twice to clean the table. then food took another 20 mins(theres was not many people) our wings came COLD fries also COLD, even the ice on our michelada was melted.. told the server that my food was cold, she happily went to take it back to kitchen to replace it(thats what you usally do). she brings me the same plate they had just microwaved it and added more hotsauce to my wings now they were soggy af and inside cold.. went and told her that i didnt wanted the food anymore if she can just take it off and that i will order something else shes like ok sorry , i go back to my seat then the guy in the kitchen come out from a side door and yells AND THEN laughing goes back in, spoke to the manager if he could take care of it and asked me to point him to the guy that went outside and yelled but the little b was hidding lol. long story short horrible experience.

Papa Mike's pizza is my fav. Came for lunch tried the seasonal salad and meatball skillet. Skillet was good! Added grilled chicken to my seasonal salad. Chicken was very fatty and hard to chew. Maybe it was just the chicken breast I got particularly ?.

Very cozy and welcoming. The customer service was excellent! Roni was very knowledgeable and kept our party satisfied. The pizza was very delicious, but the real stand out was the loaded fries and the service.

To the owner: Please consider finding a new supplier for your wings; they are quite small. Additionally, the staff at the front seemed more focused on their personal lives than on attending to my drink order.