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Feedback gevenWe walked in on a Friday night for some drinks, first time we've visited here, there is a nice warm welcoming feeling when you walk through the doors. We walked up to the bar and the staff member that served us wasn't welcoming at all, was borderline rude in fact, we got our drinks and sat outside as it was quite busy inside, we thought we would leave and go somewhere else however we brought our empty glasses to the bar and tried to say bye/thanks to the same member of staff but she gave zero eye contact or appreciation for our custom. Maybe it was just a one off and maybe not all the staff are like that, we will give this place another chance in the future hoping it will be a better experience as i liked the feeling of it there and the food looked ok too.
Food is OK, chilled white wine isn 't chilled enough. Busy pub in a lovely area...main issue is the staff...they are all fairly officious and terse...except one young lady behind the bar who was smiley and great. When you have finished eating your plate is whipped away in a nano second without any interaction. I did try and said to the guy who took my starter plate.... 'really enjoyed that ' I said....the response was 'order some more then '. Nice. How about 'Glad you enjoyed it will you be ordering a main course 'The couple and I on the next table giggled as their plates were whisked away whilst they we still chewing there last mouthful. I know this is a chain and therefore the staff probably aren 't invested in the business bit think it could be a much better experience. Probably being a bit hard on the staff as this is obviously a management problem...or lack of it.l
Went there for Sunday lunch. I like to order the beef in a pub as you usually get nice rare beef cut from a large joint, not here! The beef was a few very thin slices of over cooked meat not dissimilar to the stuff you buy from supermarkets for sandwich filling. I think they had heated up some left overs as shortly after we got our meals I heard a waitress tell someone that they did not have any beef “at the moment” that was 1.15pm. The vegetables were nothing special, potatoes ok, broccoli over cooked and a spoonful of red cabbage saving grace was a reasonable amount of gravy. It was sold as a “large” portion but I have had much larger standard portions in pubs.
Waited 40 minutes for staff to take order, eventually one of our party went to search for a waiter. Fish was overcooked, batter dark and crusty and fish within dry and shrunken. Tiny thin fries were tepid and full of hard baked inedible bits. The roasts also looked overdone and meat was in short supply. Would have complained but we were guests of other members of the party. Our second visit last time the meal was mediocre as well. Will suggest going somewhere else next time. A shame, because it's a pretty little pub in an interesting location.
I had probably the worst roast lunch ever! Soggy Yorkshire pudding, undercooked potatoes, tasteless gravy and the meal was tepid not hot. Never again. My friends hamburger was overcooked and was not enjoyed either.