Sportsman's Lodge And Casino - Ennis

This place was a disaster! I highly recommend steering clear of it. There seemed to be a never-ending list of issues. First off, we noticed that the screen on the front door was ripped. The bed was extremely uncomfortable, and the room itself had a musty smell. The electrical outlets were outdated, with only one available in the entire room. The portable air conditioner was just sitting on a chair, and the vent for the hot air was detached from the window, allowing hot air to flow back into the room. When I asked for an extra bath towel, the front desk staff assured me that either she or the manager would bring it to our room, but that never happened. The office closed early, seemingly to avoid dealing with any complaints. I could go on, but it's clear how disappointing the experience was.

We’re currently on a road trip from Virginia and decided to stay just outside the Yellowstone area. This restaurant is located in a charming little town that I'm eager to explore in the morning before we continue our journey.

I get it, the desk clerk is a young woman and that she is in therapy, however, she needs to learn that when a customer is questioning the reservation upon check-in, its NOT all about her but all about the customer and pleasing that customer. She needs to learn customer service and how to de-escalate instead of escalating an issue. So I had to take 2 stars off for service and 1 for the overall review. Check-in was definitely not a good experience and did taint the stay. I suggest management teach her and possibly even mentor her for awhile. The room was clean, quiet and lovely. Slept great. The restaurant there had delicious food (recommend the rib eye with the cowboy butter! and also had great service.

Older cabins which have many deferred maintenance items both inside as well as outside the units. A F B manager said the FO manager would contact us regarding the issues w/ our cabin but instead a staff member did who didn 't seem to be very well trained about the property and had limited guest service skills. When told the connecting door to other side of cabin didn 't lock, she said that didn 't matter as they only rent those cabins to family groups , which was totally incorrect as we had at least 3 different groups next door during our stay. She seemed annoyed that she had to listen to anything and refused to send anyone over to correct items as it is an occupied unit. Toilet seat almost off, front door difficult to open resulting in pinched fingers if you didn 't use only the right side of knob to open and screen door hydrologic closure so old it slams door shut each time. Small frig froze food items, stools for the desk were very wabbly with one so bad it was a hazard to use. Obviously units aren 't inspected nor does it seem housekeeping is reporting issues.

Nice place but $5 domestic beer is crazy.Good food though. Service: 4 Location: 4