Auntie Anne's - Erie

Slow employees, lack of pretzels during busy season. Wish wanted pretzels bites , but was told it would be 25 to 30 mins for them to make them meanwhile they had some made, but couldn't sell it to me because it was for the other location. I wanted 3 salted pretzels, but there was only 1 but there was ones not salted, when I asked if they could salt them they looked like I had 2 head. High cost, but their customers service it lacking. One of the women workers' hair was in front of her face. At any point her hair could touch someone's food very unsanitary.

I was walking past auntie anne’s and wasn’t even planning on buying anything when a worker there (later found out was the manager katie) jedi jumped over the counter summer salted onto the mall floor and screamed in my face calling me words that aren’t even in my vocabulary. the vulgar language and disgusting attitude made me unable to ever consume a soft pretzel ever again. disappointed and very sad with this experience.

I ordered online for delivery and when it was delivered it wasn't what I ordered. I tried 8 times calling and no one would answer the phone.

Ordered a drink. The girl gave me something different from what I asked for and I said “no, I didn’t order that.” I then showed her on the menu a picture of what I ordered….she added whipped cream on the top of the wrong drink she attempted to give me and said “have a nice day” ? I wasn’t going to fight with her at that point….she obviously didn’t care or knew what she was doing ??‍ I just threw it out and went somewhere else

They never have half of what is on their menu ready. If you only want to serve the bare minimum change your menu so you don't keep wasting people's