Starbucks - Erie

One of the worst tasting coffee’s I’ve had. Customer service was lacking and terrible coffee. No refund, had to throw away after one sip.

As a customer of Starbucks I never had such a bad experience except for here. Not for the drinks being made wrong but because the total disrespect that the manager has put onto her employees. For someone who used to work in a Starbucks kiosk I’ve never seen a manager have so much disregards for her employees.

I’ve gone to this location many times and every time I’ve been greeted and treated with lots of courtesy and it was a high-quality experience. This afternoon I went to get a coffee with a family member and when I arrived we were greeted initially, but the employee had to pick up the phone as I believe she was a shift manager. Three of the other employees stood around in a circle talking to each other and ignoring us while one was enjoying a large Frappuccino. Now I was an employee with Starbucks and they pride themselves on a great overall experience which definitely includes customer service pleasantries.After my family member ordered, while we were waiting, I was talking how I was taken back by the lack of effort for good customer service. When an order comes up, as is standard for Starbucks, they call out the name and drink, this did not happen. While the drink was being made, the three ladies did have the time to joke with their friend who stopped at the drive through window and even launch something at her into her car using a rubber band to sling it.What happened to the quality experience that you pay for when you spend almost $7 for a small, specialized espresso drink?It was not here today. This is sad.

Been to this location a few times and always get a mocha that is made perfect. Excellent service!

The lady at the counter was very nice and friendly. We held a conversation about coffee for a few minutes while my product was made. She made my day. I wish I could remember her name. I do recommend her to every one! I'll be back here!