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Feedback gevenI live close to this restaurant, so the location is convenient for me. However, I find it frustrating that the drive-through employees are always joking around. While I appreciate their friendly demeanor, I would prefer if they took their job more seriously and focused on getting the orders correct. In my last three visits, my order has been wrong, and I have been charged extra for the additions I requested. It is disappointing to arrive home with incomplete or incorrect orders and to have paid extra for them. It would be more reassuring if the employees focused on accuracy rather than trying to be funny. There is a fine line between being friendly and being immature.
Make sure to head to Taco Bell for all your favorite Americanized Mexican dishes. The food is delicious and affordable, just as you would expect.
I was greeted by Will Welch at the drive through to pay for my dinner, I was short $1.15, he kindly covered the remaining due so I could eat dinner after work. This man has great customer service. It's nice to interact with someone like this.
I was accidentally charge for an order that was not mine at the drive-through. When I went inside, I was promptly and kindly greeted by Zach. I told him about what had happened and he let me know that they would get it taken care of. He called over who I would assume is a shift leader, or manager named Sam. They were both very sweet and kind the entire interaction and made the refund process very smooth. These two gentlemen were so very sweet and made sure that I got my food and my refund! If you’re ever looking for a good bean burrito and great customer service, this is the place!
I have visited this place twice. Both experiences I was met with a smile and courtesy. One the se cond visit somehow they missed making my order but one of the young men prepping noticed I was still standing there after 3 minutes had gone by and asked me what I had ordered and what name is was under. He the verified my ordered had been missed and corrected the issue promptly. Great job. Place is clean and there is plenty of parking there are also places to sit outside.Parking: Plenty of parking, about 30 parking spots plus a drive thru.
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