Boston Market - EXTON

I've been going here to support local business since this opened 18 months ago. but the service overall has become worse. Constant repairs are always in need (drink machine, the front door, etcetera). the food, especially desserts, taste flakey and left out longer. won't be going back.

My mom and I stopped by today at about 1:15pm. Several customers outside waiting (hours said open at 11am). Lights on, open sign lit. No sign of anyone. A customer waiting outside paid for her order online and was there to pick up. I felt bad for her! Several of us called, no answer. We knocked and knocked. Hopefully, no one was inside hurt... but my guess is incompetent/undependable workers.

Rarely ever do reviews, ordered online than drove 20 minutes to pick up food to only find out they where out of all the items I ordered. Than had to jump through hoops just to get a refund. Drive the extra 10 minutes and go to west Chester l.

I’ve been to this store twice run the last two weeks because I really like Boston Market food. Both times they were out of almost everything. Today I ordered three hours in advance and they couldn’t fill my order. At 5 pm the only sides they had were creamed spinach and Mac and cheese. I ordered $100 worth of food- I wanted two each of Mac and cheese, mashed potatoes, broccoli, corn and ceasar salad. Oh and three chickens. They were out of chicken, so I got two chickens and meatloaf, 5 creamed spinaches and 5 Mac and cheese. Why would a chicken restaurant be out of chicken at 5 pm??? Dinner time?? Last week was a comedy of errors as well. Not sure what is happening here, but they need better management or they are going to end up out of business.

Aja the lady who greeted us was amazing. Her service and smile were contiguous. I wish More people had her energy and charisma.