Mcdonald's - Fairview Heights

I attached a picture of my biscuits and gravy, which had jelly smeared on the biscuit. Was the cook really trying to hide it? I spoke to the manager, but she didn’t seem to care. She even suggested I come back for another order from the same cook. Seriously? This wasn’t just a mistake; they knew they gave me a biscuit with jelly instead of the proper hash brown.

I usually don't have many complaints about this location, as I used to work at a McDonald's and understand how things work. However, I recently had a frustrating experience with a new crew member. My friends and I were parked and it seemed like they completely forgot about us, as several people in line were getting their food before us. I really try not to complain given my background, but when I finally went inside to cancel my order, I saw the worker responsible for my food just chatting away while my meal was sitting on the warmer.

I'm not quite sure how to express my thoughts about this location. McDonald's was my very first job over 30 years ago, and the work ethic and customer service skills I learned have stayed with me. However, the food here is no longer hot or fresh, and the employees appear to be disinterested in their work. It makes me want to step in and offer some training and management support. I'm grateful that not all McDonald's locations are like this one.

First impression is that the restaurant is clean, modernized quiet. Ordered from the kiosk. It's relatively user friendly, you just have to be familiar with it. I requested dining inside the kiosk directed me to pick up a table marker my meal will be delivered to my table. Well, that's a lie. After about 8 minutes my order came up one of the workers yelled my number at the pickup que along with the rest of the to go orders. It's probably quicker to order through the app or use the drive through.

We used the drive-thru for breakfast. We had difficulty understanding on the speaker. The board kept changing our order and price, so we didn 't know if she had our order correct or not. Finally, we drove around and asked. She was very cordial. We got the correct food and drink. The blueberry muffins were inedible. As that kids said, They were nasty. We threw them away. The egg muffin was tolerable at best. The egg was cold and tasteless. The English muffin was crunchy, hard, and dry.