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Feedback gevenExtremely clean room. Very spacious. With a microwave and refrigerator. Air conditioner was working well. The receptionist was nice and explained the property well, check in went smoothly. Great location near the docks for any boat excursions you might have booked.
Stayed here for one night and we're pleasantly surprised by the accommodations. The rooms were clean and very spacious. There were 2 pools and a beautiful view. The Star Fish restaurant wasn't open which was a bummer but the food at the Mexican restaurant was delicious and the service was great. Would definitely recommend if staying in this area.
This hotel's only saving grace were its pools. The food at the Mexican restaurant (the only one that was open on the property), was below average. We had massive water bugs in our room. On two separate ocassions, my husband and infant were locked out of our room for over an hour before maintenance came to help. The keys just stopped working. Also, we were booked in one of the buildings outside of the main hotel building. If you dont ask, they wont offer the help of maintenance in lugging around your luggage up and down hills and stairs. Terrible service, below average food and accommodations.
This place was totally not worth what we paid. We were overcharged and everyone who works at the front desk were super rude. Everything was closed and was disappoined that I couldn't even use the gym. Their miniature golf course is extremely run down and not even worth playing. There are cracks in the green and you can tell it hasn't been cared for. The rooms are alright. Extremely disappointed in their customer service.
Amazing location. Been staying here for years when I have photoshoots, events, or want some down time with my family and loved ones. Quiet place. Has all the appliances needed other than breakfast. After hurricane Maria there is no where on site to eat breakfast. Had to drive to burger King since after the ferry was moved to Ceiba, this town is a ghost town.