The Three Kings - Falkirk

I have never experienced customer service like I did at a wedding here recently it’s horrendous. They treat guests as an inconvenience, having spoke to a lot of the guests they also said the same. Rachel and James were the worst out of them all and they are the owners. For a venue that only really do weddings you would think they would focus on customer service.

Attended a family wedding last Friday 19th as a full day guest. On arrival we were greeted by staff and directed through to the ceremony room, there was a small bar area open also. Door opened out on to a decked walkway with the most stunning views. The full ceremony room is wall to wall windows to make the most of the views. Ceremony went beautifully and afterwards venue staff laid out tea, coffee and sandwiches for while the bridal party were having photos done. The bar was also open at this time. Plenty of seating and large tables set up to allow people to sit and mix. We were guided through to the dining part of the venue and WOW it was stunning. The table decorations, the ceiling lights and that view is to die for. Staff were super helpful, I have a daughter with food intolerance and we never travel without bringing something for her. I spoke to a lady earlier on in the day who said it was no problem what so ever to hear up what we brought but also the chef would cater for whatever she would like. She did end up enjoying from the kids menu. The menu for adults was absolutely gorgeous, between us we had at least one of every option on our table and everyone said they thoroughly enjoyed it. I had haggis neeps and tatties followed by roast beef with all the trimmings and then a cheese board. Absolutely delicious, the roast beef melted in your mouth. Bar was very well stocked and reasonably priced for a single venue, they certainly weren’t ripping it considering you had no other alternative like some places do. Evening was great fun, and as it gradually got darker the glistening of lights from the view outside became even more magical. Plenty of staff clearing glasses from tables and never big queues at the bar, kept it moving all night. Toilets immaculate considering kids running in and out. Staff very friendly and as I say nothing was too much trouble at all! Evening buffet catered for adults as well as plenty of choice for the kids, I mean what kid doesn’t like sausage rolls and mini hot dogs. Got a thumbs up from my three! Great night had and fingers crossed someone else we know books the three kings for a wedding soon

Sun was shining, view was incredible, food was good, atmosphere lovely. Great venue, only thing letting it down was the attitude of some of the staff. More than one of the guests, including some of the wedding party, commented on the abrupt, sometimes passive aggressive attitude of the staff, (not all of the staff I hasten to add). Shame really, when everything else was top notch. Perhaps some customer service training wouldn’t go amiss?

We had our daughter's wedding at the Three Kings on Friday 1st April. From start to finish the owners and staff made it a special occasion. Every part of the day went smoothly and everyone who attended had a great time. The food and service were 1st class, and all the staff , front and back of house, worked so hard and we very much appreciate their efforts. We stayed overnight in on site rooms which were very clean and comfortable, and the breakfast was great too. I can't recommend the Three Kings highly enough, and we are really happy our other daughter will be having her wedding there next year. Our thanks to James, Paula, and Catrina, and of course all of your great team. David would be so proud of the way you are moving forward. Looking forward to September 2023 already

We all had an amazing time at the restaurant. The wedding was fantastic and unforgettable.