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Feedback gevenHow incredibly disappointing. We've always eaten in house and everything has been great. We decided to order deliver tonight and can't believe the portions they sent. We paid $20.00 for the steak and chicken plate and we got a quarter of the normal portion. Just because you can't see your customer doesn't mean they don't matter.
Having been a avid Trappers Bonney Lake customer for over 8 years, my Grub Hub delivery was a horrible example of Trappers quality. I paid over $80 for this slop! Salmon was so nasty slimy we didnt eat. I ordered the most expensive roll $18) on the menu and the slop in the pictures left of the tiny wasabi dot.The ?cucumber salad? was a joke. Raw cucumber in clunky chunks and not brined. Portions were tiny. I received a teeny tiny dollop of wasabi and ginger for FOUR ORDERS!! I will NEVER eat at Trappers again. Disgusting and a huge waste of my money. Worse than packaged Sushi at a grocery store for $5. ????????????????
My review was deleted! Coming back daily until it stays up!!! I ordered the Sashimi plate which comes with 12 pieces of sashimi, salad and soup. I also ordered Unagi sushi. Was told 20-25min but it took almost an hour! I checked when I got out to my car and the salad and soup were missing. Went back and talked to Victor. As I showed him the unagi l and rolling around in a large clam shell, he said it?s nigiri what to you expect? I agreed with him and he said why are you being rude. At this point I just wanted to get out of there! Super disappointed when I got to my hotel room to find only 9 pieces of sashimi. The owner flagged this review so it would disappear!!! This is real! Look at the receipt.
A tasty sushi joint! I'm always impressed with the quality of the food here. The quantity is always a little light, I don't leave here feeling like I've had a full meal. I would describe it as more of a light treat. The atmosphere can be kind of cold. The service is minimal, nothing special. Nothing poor. My husband and I noticed that the tipping portion of payment is crooked. We calculated what a 10% tip would be, because we wanted to tip that amount. When we entered it into the computer system they use for payment, the 10% calculation was much higher. Like extra dollars more. If the service was excellent, I'd feel more than willing to tip heavily. But the service was mediocre at best. I found it dishonest to see the tipping services inflated. If I didn't calculate it prior, I would not have realized this. As someone who worked in the service industry for many years, I always calculate my tips to the worth of the service.
My husband and I love this location! It's so close to home and we were so excited when it opened and that it made it through the pandemic!! We went tonight for the Dine for a Cure event which they do every year(having family recently recovering from breast cancer makes this event hit close to home)! We got the AYCE dinner, and Andy was the one that kept making sure our sushi kept coming!! I definitely am stuffed! Alissa(Alyssa) sorry if the spelling is wrong, was our waitress and made sure our drinks were never empty and we were continually checked on! We will always be back!