Taco Bell - Fitchburg

This makes two visits in a row to the drive through where they claimed the wait was 40 or more minutes. The first time was supposedly because of Door dash orders. This time I had to direct 4 cars behind me to back up so I could get out. I wish mostTaco Bells didn't trap you in like that. They simply shouldn't have the drive through open at this location if they can't staffit adequately.

We have loved Taco Bell in the past but after moving here to Wisconsin have yet to have a good experience. We have never gotten an order that was correct, always something missing or incorrect. When we?ve tried to go back a missing item they refused togive it and instead gave us ?free taco? coupons (even with a receipt) Tonight we waited in line to even get to the speaker forordering for 20 minutes, only to be told there is a 20 minute wait for EACH ORDER being placed (there was 3 cars in front ofus), so we would need to wait over an hour to get our order. We were trapped in the line, and could not exit due to people beingin front and behind of us. Mind you this is dinner time with a 2 year old and 5 year old in the car slowly losing it becausethey are so hungry! We were able to get out of the car and ask the people in front of us if they could move so we could leave.We asked the employees if they could send someone outside to let others waiting in line know that the wait is so long and theysaid no they could not do that. Just disappointing customer service, disregard for the way customers are treated. Waited atotal of 60 minutes before we were able to leave with no food. If you don?t have enough employees to meet the needs of yourrestaurant, close the drive through and do dine in only. Or close the dine in and do drive through only.

Ms Ruqaiyah was very knowledgeable of the menu. Her customer service skills was great. I get coffee every morning and a lot of places don?t use gloves while preparing it and putting on the lid and she did so without me having to ask which says alot?thanks

This is by far the best Taco Bell I've been tooThe guy wearing the taco costume is super nice and the service was fast and efficient.

Came at 10pm on a Saturday night and they told me they were closed Well, change your reported hours then.