Domino's Pizza Fitchburg

The new manager, Kim rocks she solved a complaint and explained everything gave me a pizza n tots, and she even took the time to deliver and meet me. ?

Went in to get my pizza, only one guy in the building. I didn't mind waiting. Dude says he'll be with me in a couple minutes and to wait at the front. That's fine. I stand with my hands behind my back while waiting, that's just how I stand because of back problems. After a few minutes a second person comes in and puts away some delivery bags and then helps me. I thank him and leave. I'm parked in front of the building and as soon as I leave out the door I see the guy that was making pizzas mock my stance and they were laughing. I come back in because now I'm upset and the guy that helped me shushes him and looks at me. I ask if they were seriously mocking me. The guy making pizzas says no and he's sorry I felt that way. It was blatantly obvious they were mocking me and couldn't even be bothered to wait until I'd left the parking lot or even gotten my pizzas in the oven. I scoffed and left. The employees here are ridiculous and I'm guessing the guy was intentionally making me wait judging by how quick he was to mock me literally standing there.

The original delivery was faster than expected. The RE delivery was slower than expected. Alright. Original delivery included loaded cheddar bacon tots, but without the garlic parmesan sauce; ok, I can live with that. It also included a Five Cheese Dip and (Garlic) Twists that were only really bread twists , with no garlic sauce/butter OR seasoning, at all. Alright, that 's a little much. I called it in and would have been fine with partial store credit, or something. They offered to re deliver the order ; that 's great, possibly more than I was expecting. They estimated maybe half an hour, and it took around an hour. At this point, I 'm obviously not really paying for timing, per se, but okay. A full extra pizza would have been a bit much (since there wasn 't anything wrong with the original), and I really wasn 't expecting that; so, finally, they met some expectations. Got two small boxes with replacement tots, properly sauced (already a bit overvalued, at baseline), and JUST the garlic twists. The current price is $8.99 for the sauce and the twists. Twists are like $6.99 on their own, so with the combo, of sorts, the cheese dip should effectively cost like $2.00. They didn 't think the $2.00 dip, for which the combo item is named, needed to be re delivered, when it 's half solid at baseline. Yes, I got some free, basic bread twists out of their mistake, but the cheese dip has now congealed and the original pizza has now cooled to maybe room temperature. The issues were with APPETIZERS. So now I have to re heat my pizza and half of my appetizers because of their mistake. Eh. Not a crime, but I 'm still unhappy. The guy who answered the phone seemed new(er), but very polite and pleasant, and he took the time to check with his GM, before offering a solution. I generally don 't eat anything for most of the day on Fridays to save calories and build up for a nice weekend binge. I had a slice of pizza when it was first delivered, before checking all the sides, which hurt the binge, a bit, making the now delayed binge far less satisfying, an hour later. 3 stars is not a BAD review, per se, but I know it 's a review that most franchise owners are unhappy with. I 'll note that my previous order was just fine, so while I 'm thoroughly unhappy with this order in particular, the jury is still out on this particular location. I 've worked food service before, and I understand that people make mistakes. I 've always half expected/hoped for these replacement orders to want to see the original order to confirm, but they never do. Pizza Hut, by comparison, seems to also replace the entire original PIZZA, sight unseen, in my experience. Far above my personal expectations, but I think at some point it speaks to the corporate (or perhaps the individual franchisee) mindset, relatively speaking.

Decent pizza for a great price. This is helpful when I don't feel like cooking. Try the Philly cheese steak pizza, yum

I had an awesome experience with the manager Will. He was very friendly and outgoing. He made my experience very welcoming. Ask for Will to make your day better.