Boulangerie Patisserie Roy

A friendly bakery I wanted to order a birthday cake for December 31 and I saw it categorically refuse any chance that I was born that day. Time is respected for their schedule, we are December 18. No effort and possible discussion I find it very difficult to refuse a sale that I didn't ask for a piece mounted, just a cake with a happy writing anniversary on it.

Very good pastry, for me bread, baguette and other exelent, the very pleasant and pleasant welcome short my favorite pastry.

Top! Super quali and super pro. Very nice welcome. I recommend. Signed: the gentleman of cakes.

Since you want a justification of my opinion, I'll give it to you. I only gave a star to your case because the opening hours were not properly defined. We, tourists, went to your pastry shop especially when we discovered that it was closed. I have absolutely nothing to do with those 60 critics you're talking about. You think I have nothing better to do than post 60 reviews on a bakery because it was closed? No need to blame others, but if your answer had been at least friendly, I might have given 3 stars instead of a star. On this, I conclude my review.

Rather disappointed, we wanted a simple, refined and elegant piece without a drum for our daughter's baptism. We were ready to make concessions so that it looks like our wishes (put cabbage to reduce the size). We made an appointment and discussed with the boss, so far we felt listened. We were told that a drum base was necessary for stability, we understood, we agreed. On day j, they didn't come out to tell us where the vanilla cabbages of these great Marniers were in the climbing room, the more the result was disappointing 3 drums while we wanted a cone, I think there's a lack of communication. The boss offered us options when we met, she wasn't even taken into account. The name of our daughter Anaïs was not written correctly without the tréma. Fortunately she was good, but it was a little upset the day. We did not even want to take pictures, we cut it very quickly at the time of dessert, damage for a value of more than 350 euros. We made a return but obviously we were not listened to, I even felt that incomprehension came from us. I wish I had compassion. We put a lot of energy in this baptism, we took the time to move and explain our wish. We really have the feeling that the boss doesn't care about it after everything we've already put in place. Our next events will not be at home, it's clear and clear. Response to the first opinion, we did not want to make a second opinion. You defend your business and your employees and it's normal. But I would like to point out that we never said there was no work on the rise. With regard to the decoration offered we never sought to negotiate the price, we wanted something simple with small colored pellets if possible. For the first tasting, it was you who was wrong, not the other one, you were asked for vanilla and great Marnier, we had pralined and vanilla. We have made several trips/returns of about 50 km since no one responded to our calls. (I specify that my first email sent for a quote remained unanswered, we ended up in motion). I also clarified in my first opinion that the climbing room was good and fortunately. We didn't say that your team wasn't working on our climbing room, we said the rendering wasn't what we wanted, and we're disappointed. On the day I, no communication to tell the people who came to pick up the piece, where were the vanilla cabbage as we asked you. The name Anaïs, not written correctly. The minimum is at least to recognize its twists. And it is difficult to take your reaction, a simple excuse would have been enough, rather than being interested and giving an inappropriate answer in the comments. Too bad we don't order at your place.