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I like the food here but had a poor customer service experience this afternoon. I ordered a sandwich with a simple request to remove the green pickles. I know the blonde employee heard me correctly because she repeated back 'no green peppers, ' which we both knew weren 't in the sandwich, and I corrected her, which she confirmed and wrote down. The cashier also confirmed no green pickles when I paid. However, when I picked up my order, they removed the pickled turnips without my consent and asked if that was okay. When I told her that I specifically only asked for the green pickles to be removed and wanted the pickled turnips, the blonde employee treated me condescendingly and incredulously explained that the pickled turnips are pickled.It 's crucial for employees to respect customer choices, communicate clearly, and confirm changes before making them, rather than assuming and asking afterward, only to act condescending when corrected. What 's the point of delineating between pickled turnips and green pickles on the menu if you 're going to act like I can 't make my own order correctly?
I called them and closed the line without taking my order.
Generally, I am not the biggest fan of shawarma, gyros, etc., but the quality and flavor at Beirut is out of this world... it's hard to not go there for lunch every day! The staff are very friendly and fit right into the positive energy of the Flint Farmer's Market.
My experience is Sam is a jerk. Dude doesn’t care about anyone but his family. And his wife is disgusting.
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